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Yan, Z. (2021). The Impacts of Low/No-Code Development on Digital Transformation and Software Development. ArXiv. /abs/2112.14073
Heuschkel, S. (2023). The impact of no-code on digital product development. ArXiv. /abs/2307.16717
Luo, Y., Liang, P., Wang, C., Shahin, M., & Zhan, J. (2021). Characteristics and Challenges of Low-Code Development: The Practitioners' Perspective. ArXiv. https://doi.org/10.1145/3475716.3475782
Bock, A.C., Frank, U. Low-Code Platform. Bus Inf Syst Eng 63, 733–740 (2021).
Liu, Y., Chen, J., Bi, T., Grundy, J., Wang, Y., Yu, J., Chen, T., Tang, Y., & Zheng, Z. (2024). An Empirical Study on Low Code Programming using Traditional vs Large Language Model Support. ArXiv. /abs/2402.01156
Rao, N., Tsay, J., Kate, K., Hellendoorn, V. J., & Hirzel, M. (2023). AI for Low-Code for AI. ArXiv. /abs/2305.20015
Hirzel, M. (2022). Low-Code Programming Models. ArXiv. https://doi.org/10.1145/3587691
Elshan, E., Dickhaut, E., & Ebel, P. (2023). An Investigation of Why Low Code Platforms Provide Answers and New Challenges. In Hawaii International Conference on System Sciences.
Related Research
Gupta, S., Verbruggen, G., Singh, M., Gulwani, S., & Le, V. (2023). Personalized action suggestions in low-code automation platforms. ArXiv. /abs/2305.10530
Cai, Y., Mao, S., Wu, W., Wang, Z., Liang, Y., Ge, T., Wu, C., You, W., Song, T., Xia, Y., Tien, J., Duan, N., & Wei, F. (2023). Low-code LLM: Graphical User Interface over Large Language Models. ArXiv. /abs/2304.08103
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Quarterly Cloud Market Once Again Grows by $10 Billion from 2022; Meanwhile, Little Change at the Top - 3rd Aug 2023
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Review case study on Bhi
Bhi
BHI Customer Success Story - Google Workspace Skip to main content Solutions For Individuals For Business Overview Small Business New Business Startups For Enterprise Overview Frontline Workers Work Safer Developers Education Nonprofits Products Gmail Calendar Drive Meet Docs Sheets Slides Chat Admin console Add-ons Industries Industries Healthcare and Life Sciences Retail Manufacturing Government and Public Sector Professional Services Technology Departments Sales Marketing Human Resources Security AI Pricing Resources Discover Security Blog Customer stories Learn Product demo FAQs Training and certification Live and on-demand events Video conferencing Connect Partners Marketplace Integrations Refer Google Workspace Support for admins Support for users Admin console Contact sales Get started Skip to main content Solutions Solutions For Individuals Overview Google Workspace Individual For Business Overview Google Workspace Business Small Business Small business productivity tools New Business Tools for new businesses Startups Startup productivity tools For Enterprise Overview Google Workspace Enterprise Frontline Workers Google Workspace for the frontline Work Safer Protect organizations from cyberattacks Developers Education Nonprofits close Products Products See all apps Gmail Custom business email Calendar Shared calendars Drive Cloud storage Meet Video and voice conferencing Docs Word processing Sheets Spreadsheets Slides Presentation builder Chat Messaging for teams Admin console Add-ons close Industries Industries Industries Healthcare and Life Sciences Retail Manufacturing Government and Public Sector Professional Services Technology Departments Sales Marketing Human Resources Security close AI Pricing Resources Resources Discover Security Protecting your data Blog Latest product news and stories Customer stories Case studies and videos Learn Product demo See Google Workspace in action FAQs Answers to commonly asked questions Training and certification On-demand or classroom training Live and on-demand events Explore events and webinars Video conferencing Learn about Google Meet Connect Partners Find the right partner Marketplace Browse and install apps Integrations Partner and custom integrations Refer Google Workspace Earn rewards with our Referral Program Support for admins Support for users close Admin console Contact sales Get started Solutions Solutions For Individuals Overview Google Workspace Individual For Business Overview Google Workspace Business Small Business Small business productivity tools New Business Tools for new businesses Startups Startup productivity tools For Enterprise Overview Google Workspace Enterprise Frontline Workers Google Workspace for the frontline Work Safer Protect organizations from cyberattacks Developers Education Nonprofits close Products Products See all apps Gmail Custom business email Calendar Shared calendars Drive Cloud storage Meet Video and voice conferencing Docs Word processing Sheets Spreadsheets Slides Presentation builder Chat Messaging for teams Admin console Add-ons close Industries Industries Industries Healthcare and Life Sciences Retail Manufacturing Government and Public Sector Professional Services Technology Departments Sales Marketing Human Resources Security close AI Pricing Resources Resources Discover Security Protecting your data Blog Latest product news and stories Customer stories Case studies and videos Learn Product demo See Google Workspace in action FAQs Answers to commonly asked questions Training and certification On-demand or classroom training Live and on-demand events Explore events and webinars Video conferencing Learn about Google Meet Connect Partners Find the right partner Marketplace Browse and install apps Integrations Partner and custom integrations Refer Google Workspace Earn rewards with our Referral Program Support for admins Support for users close Admin console Customer Story BHI: Embracing Google Workspace and AppSheet to transform the workplace By moving its productivity solutions to the cloud and giving employees better tools to solve their challenges, BHI has transformed its workforce to be more innovative, productive, and profitable. BHI is a turnkey general contractor that serves the civil, pipeline, communications, electrical, and renewable energy industries across the United States. United States https://www.bhico.com/ Industry Mining & Construction Features used Docs Sheets Google Meet AppSheet By moving its productivity solutions to the cloud and giving employees better tools to solve their challenges, BHI has transformed its workforce to be more innovative, productive, and profitable. • Freed up 10% of current IT spend by replacing existing software with Google Workspace and AppSheet • Migrated 500 employees over to Google Workspace in one weekend • Built and deployed over 115 AppSheet applications in less than two years In the last two decades, BHI, once a small construction company in Vernal, Utah, has expanded its operations to dozens of industries in over 25 states. But while the company grew, its technology trailed behind. File sharing and emails both ran off a single server. Editing a document was a grueling undertaking that required an employee to VPN in, patiently download the file, edit it, then upload it again—all from a job site with limited internet connection. Acknowledging the need for better technology, BHI adopted Google Workspace and AppSheet and transformed its business to be more innovative, productive, and profitable. Rebuilding collaboration and productivity "With Google Workspace and AppSheet, BHI has turned into a digital company with real-time data allowing for real-time decisions, collaboration, and transparency in a decentralized environment." —Johnny Hacking, Director of IT, BHI BHI first looked to replace its archaic email and file-sharing systems. They found that Google Workspace—as a proven and popular collaboration solution for remote teams and a familiar, preferred platform that most employees use in their personal lives—was the clear choice. BHI migrated its 500 employees to Google Workspace in less than a week. Productivity immediately soared, since employees could collaborate more easily with Google Workspace’s products and access them from any device, from anywhere—even at the construction sites. For instance, the contract writing process drastically improved with Google Workspace. Version control had always been a struggle—as employees circulated a draft contract from one computer to the next, versions became unruly and randomized, untracked changes popped up, and files went missing. With Google Workspace, the pre-construction, legal, and finance teams can all edit and track changes of a contract from wherever they work. Version control has become a thing of the past, as everyone is always working on the latest version. By adopting Google Workspace, BHI decentralized its operations and began collaborating in real time across over 150 job sites. Management and IT gained new insights into challenges that they may never have uncovered nor confronted without a cloud-based productivity tool. The IT team also saw an opportunity to overhaul the methods of their deskless workforce, which accounts for 90% of the company. This deskless majority needed to connect directly to the data that influenced, impacted, and comprised their work. They also required more streamlined processes. AppSheet provided the answer to the workforce’s needs, enabling IT to create applications that simplified key tasks so mobile workers could get their jobs done faster and better. For example, one BHI client required extensive inspections multiple times a day. Before using AppSheet, a BHI inspector would perform the inspection, return to a computer, record the results from paper to a spreadsheet, copy and paste them into a formatted report in a Google Docs, convert the Doc to a PDF, and email the final inspection report to the customer. This manual process took two hours to complete. Now, using AppSheet, the inspector inputs the results on their mobile device while performing the inspection. As soon as the device connects to the internet, it automatically updates the database with the inspector’s inputs, adds the inspection results to a preformatted report built in Google Docs, and emails the final report as a PDF to the customer. With AppSheet, BHI shortened this inspection process from two hours to six minutes, saving over $50,000 a month in labor. An easier software choice for faster results BHI also found that building apps with AppSheet is much easier than using other solutions, such as developing with low- or full-code tools or purchasing third-party products. Because AppSheet is a true no-code platform, anyone can learn to build and maintain apps. Since adopting AppSheet, the BHI IT team has become so proficient with the platform that they have eliminated the company’s previous backlog of software needs. Now, when a new site opens up, IT proactively works with the site managers to understand its unique requirements in order to build a custom app. Start to finish, scoping and building this site-specific app typically takes less than a week—compared to months with traditional development platforms. IT team members aren’t the only BHI employees building apps. As Johnny Hacking, BHI’s Director of IT explains, “We have people that aren’t in IT, and when they have an idea we say hey, log into AppSheet, build it out, and then we’ll help out with some final touches on it.” Empowering employees outside of IT to build AppSheet apps has benefited teams across the company. For example, one team on a solar farm construction project needed to perform inspections of an array of specialized technical equipment with which IT was not familiar. In this case, the solar team, being the subject matter experts, simply built the app according to their specifications. All IT had to do was jump in at the end to help finalize the app—the final product was completely customized to the solar team’s very specific needs. This highlights the benefits of no-code development: on-the-ground experts build and prototype job-specific apps and IT puts the finishing touches on the functionality, all while keeping guardrails in place. Using Google Workspace and AppSheet also simplifies BHI’s reliance on third-party software. “Our company divisions are so diverse that they each require different software,” says Hacking. “Plus, if we buy a third-party software, we still have to customize it by getting other software, because they don’t play well together. By replacing this software with AppSheet apps, we save a lot of money. And it’s easy to integrate those apps because on the back end, they’re all connected to Google Sheets.” For the few third-party software products that BHI hasn’t been able to replace, they’ve used Apps Scripts to import the software’s data into Google Sheets, so that their data all lives in one platform. Overall, BHI has been able to free up 10% of its total IT spend by replacing third-party software with Google Workspace and AppSheet apps. Company culture transformed by technology “Because we’ve used Google Workspace and AppSheet and it’s been so successful, people are very willing to use them,” Hacking says. “And for a construction company to gain so much trust in these platforms in such a short period of time—that’s huge. Now we’re at the point where employees are asking, ‘What else can we do?’” Adopting Google Workspace and AppSheet has not only made BHI more productive, but also transformed the company culture. Employees feel empowered to be more innovative and are constantly seeking ways to improve. Simplifying employees’ work has led to a direct boost in morale. The role of IT has also transformed. As Hacking explains, “In just three years of using these technologies, IT has gone from being support overhead to being proactively brought to the table to take part in the business strategy.” Increased IT visibility and culpability has helped solve business problems and led to increased profitability. BHI continues to find new ways to leverage Google Workspace and AppSheet to improve business. In response to COVID, they created a timesheet app that allows employees to clock in without touching a device. Most meetings are now held virtually using Google Meet. Fleet maintenance and repairs are all managed with apps. And, of course, the company has better data and insights than ever. As Hacking puts it, “We’re continuing staying on the cusp of innovation because of Google Workspace and AppSheet.” Learn more about Google Workspace and AppSheet. *Google Workspace was formerly known as G Suite prior to Oct. 6, 2020. 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Review case study on Carmila, Carrefour Property, Mymall
Carmila, Carrefour Property, Mymall
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Review case study on City Of Thousand Oaks - City Government, City Of Thousand Oaks Wins “best Of California” Award For Green Cloud Applications
City Of Thousand Oaks - City Government, City Of Thousand Oaks Wins “best Of California” Award For Green Cloud Applications
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City Of Thousand Oaks - City Government, City Of Thousand Oaks Wins “best Of California” Award For Green Cloud Applications
Caspio
Review case study on Globe Telecom, Philippines
Globe Telecom, Philippines
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Globe Telecom: Automating business processes and enhancing collaboration with AppSheet + Google Workspace About Globe Telecom Globe Telecom is a leading full-service telecommunications company in the Philippines and publicly listed on the PSE (GLO). The company serves the needs of consumers and businesses across a suite of products and services including mobile, fixed, broadband, data connectivity, internet, and managed services. In 2019, Globe committed to UN Global Compact sustainability principles. Industries: Telecommunications Location: Philippines Products: Google Workspace, BigQuery, Calendar, Docs, Google Drive, Gmail, Google Meet, Sheets, Google Cloud, AppSheet, Looker Studio Tell us your challenge. We're here to help. Contact us Globe Telecom is automating business processes, fostering digital collaboration, gaining an innovation mindset, accelerating decision-making, and creating new digital experiences with Google Workspace and AppSheet. Google Cloud results Created 141 business process automation apps to enhance efficiency Reduced audit report times from two weeks to one to two hours Accelerated idea generation and decision-making through Google Meet Bolstered security by migrating employee data storage to Google Drive Reduced business process turnaround time by 79.8% As a leading full-service telecommunications company in the Philippines, Globe Telecom (Globe) plays a vital role in connecting a sprawling archipelago of over 7,600 islands and more than 100 million people. Building a successful enterprise is just part of the picture. Globe’s mission is to deliver the digital lifestyle to a nation brimming with opportunity yet also struggling with poverty and limited resources. It’s an ethos rooted in malasakit, a unique Philippine concept that’s empathy, cooperation, responsibility, and caring all rolled into one. It’s the generosity of the worker who stays late at the office to help colleagues through a tricky challenge, or the dedication of the elderly couple who pick up debris in the neighborhood after a typhoon. Globe’s own malasakit is a marriage of opportunity and responsibility. The ambition is to spark a digital revolution for the Philippines that brings quality education, financial services, and healthcare to millions of people at the tap of a smartphone screen. To drive its vision, Globe knew it had to start at home. It needed to transform the company’s own digital culture before fostering a new digital culture for the Philippines. It turned to Google Workspace and AppSheet to enable this new identity, out of a belief that cloud collaboration tools such as Docs, Google Meet, Calendar, Sheets, Sites and no-code application development would unite Globe’s team in the challenge of creating digital connections for Filipinos. Globe is now the biggest user of Google Workspace in the Philippines, with 17,000 users across the organization. Fresh start for building a vibrant future Several years ago, Globe launched Globe Tower, a modern headquarters in Manila designed as the foundation of its ambition to become a truly connected company, bringing many scattered divisions under one sleek roof. One of the vehicles for the transition was Google Workspace. The building and platform combined represented a compelling digital transformation. Globe knew it wanted to launch its new digital identity on a collaborative cloud platform. It also wanted to ensure it was making the right choice, because the investment would shape workflows for thousands of employees. So it organized a competition between Google and another leading provider and put the decision to a company vote. The platforms were invited to demonstrate features of their solution on five different floors in the old office. Globe also included a site-creation challenge in which team members built 62 project sites on the competing solutions, working with features that required no prior IT background. When the competition came to a vote, Google Workspace was the choice for more than 75% of participants. The primary factor was its powerful, easy-to-use cloud-based features. Globe succeeded in implementing Google Workspace to its workforce of 17,000 people in only four months. The company started with messaging and communication platforms including Gmail, Google Meet, and Calendar, then moved to productivity and collaboration apps such as Drive, Slides, Sheets, Forms, and Sites. "We've always been on the lookout for grassroots innovations among our employees at Globe. It is something that we're very keen on cultivating for our people. AppSheet gave us this flexibility—the perfect tool to mine these innovative minds. It allows us to quickly execute and transform how business is done and improve how we serve our customers." —Carlo Malana, Chief Information Officer, Globe Accelerating business process automation with AppSheet Globe’s adoption of AppSheet, the intelligent, no-code platform that enables teams and individuals to create workplace apps, helped accelerate the organization’s digital transformation program. “We use a lot of manual processes to serve our customer and are embracing digitalization as a business to embed software within those processes or using software to create end-to-end processes,” explains Francis Pugeda, Head of Emerging Technologies, Globe Telecom. The telecommunications business completed an AppSheet hackathon in Q2 2020, with Google Cloud supporting the initiative with pro license codes, coaches to help train employees, and judges of the event. “We conducted a no-code hackathon program as our adoption strategy,” says Lesley Anne Haro, Emerging Technologies at Globe Telecom. “We invited all our employees to join, conducted workshops, then we gave them eight weeks to complete their application on top of their usual workload.” Post the hackathon, Google Cloud ran an enterprise workshop to assist with the deployment of AppSheet, provided a success manager and account manager, and supplied AppSheet documentation and ongoing premium support. Google Cloud Premier Partner EPAM assisted with training of hackathon participants and in the transition to developing critical applications in AppSheet. “The success of the no code hackathon made a very good impact in showcasing our employees, the winners, and the applications they built using AppSheet,” says Lesley Anne. “We believe we were able to get those early adopters to [provide] their insights and support for our program.” With AppSheet, Globe initially plans to democratize app development by enabling employees to build apps to automate internal processes without support from the business’s IT operation. This enables Globe to centralize costs and implement internal automation processes not previously prioritized or accepted when business cases were submitted. “AppSheet enables employees to build and iterate apps and, best of all, since they are typically the end user of an app, they understand precisely what they need; there is no need to pass information from business analyst to project manager to developer,” says Francis. “The agility to create business process automation is the significant value we see for AppSheet.” "We've always been on the lookout for grassroots innovations among our employees at Globe,” adds Carlo Malana, Chief Information Officer at Globe. “ It is something that we're very keen on cultivating for our people. AppSheet gave us this flexibility—the perfect tool to mine these innovative minds. It allows us to quickly execute and transform how business is done and improve how we serve our customers." “Now, a skilled citizen developer can deliver a complex app in two to four weeks and a more straightforward app in a week or two.” —Francis Pugeda, Head of Emerging Technologies, Globe Telecom Business-process-automation app build times slashed Based on a review of 25 launched apps, Globe has reduced its business process turnaround time by 79.8%. “Prior to deploying AppSheet, we had to create a business case to justify the development of each app and then prioritize the work,” explains Francis. “Going from prioritization to production would take about three to six months, depending on the complexity of the app. Now, a skilled citizen developer can deliver a complex app in two to four weeks and a more straightforward app in a week or two. There is less of a need for testing and less of a need to create documentation—we can shortcut directly from idea to development.” With AppSheet, Globe citizen developers can capture information including dates, locations, names, and other fields and derive insights using graphs and charts to track progress. The organization can also combine all graphs and charts into a single dashboard view. They can also take advantage of AppSheet’s support for location data such as longitude and latitude, addresses, and map pins to provide location displays in their no-code apps. Furthermore, they can use the machine learning capabilities of the product to build richer, more intelligent apps; for example, a hackathon team used AI and machine learning features to deliver competitive customer-experience speed test estimates using AppSheet’s predictive model. They can also use spreadsheets as a common, easy-to-use data source for apps, whether that be one worksheet, multiple worksheets within a single spreadsheet, multiple worksheets in multiple spreadsheets, and even a mix of worksheets with other data sources such as database tables. The Workflows feature in AppSheet enables developers to automate activities such as templated emails and triggering web hooks to send notifications via SMS based on different triggers. Furthermore, AppSheet integrates seamlessly with Google Workspace, allowing employees without coding backgrounds to change the way they work. For example, they can create AppSheet apps directly from Sheets, eliminating the need to search a drive for the correct data sources. With AppSheet, the team created an app to enable customers to reserve time slots to attend stores, enabling them to complete their visits quickly and efficiently.” —Francis Pugeda, Head of Emerging Technologies, Globe Telecom Automating cell site maintenance The deployment of AppSheet enabled Globe’s engineers to automate processes for maintaining the cell sites used to deliver mobile phone networks. The app integrates site locations and relevant details with Google Maps so engineers can easily drive to each site and check historical information in order to perform maintenance, upgrades, and other activities efficiently. Further, Globe’s audit team has created an app to automate the capture and processing of financial information, reducing the time needed to create reports from two weeks to one to two hours. Globe has expanded the number of no-code apps developed using AppSheet from 59 created during the hackathon to 350, 141 of which have more than five users each. Those 141 applications each support different teams’ automation activities. From the five-day enterprise workshop run with Google Cloud, Globe trained 450 employees, 180 of whom are now app creators. The business aims to continue building skills internally through training and workshops delivered via its Globe University campuses and to collaborate with Google Cloud to enhance its capabilities in areas such as monitoring. With democratization of app development well underway, the business plans to adopt a federated approach. “We want to create AppSheet champions for each group within Globe, to provide support for citizen development of applications within that group,” says Francis. The business plans to initiate this process for the 16 groups—including the network technical, channel management, and finance groups—within Globe in Q2 2021 and complete by the end of the year. Globe is already establishing an AppSheet community and identifying employees who are enthusiasts in no-code or AppSheet development. “We plan to come up with programs to incentivize these enthusiasts and others to foster continuous improvement,” says Francis. “The final objective of federation through AppSheet is to enable Globe workers to undertake their own business process automation. This means enabling citizen developers to use APIs and other tools to integrate with goal systems such as our customer relationship management systems. “We aim to integrate all our platforms and enable rapid prototyping through AppSheet.” The telecommunications provider aims to enable 2,000 employees with AppSheet and expand most of its usage from basic spreadsheets to machine learning and other capabilities. The coronavirus pandemic that prompted lockdowns in the Philippines required Globe to adapt quickly and at scale—and AppSheet helped the business make the necessary adjustments. “Our store specialists had challenges managing customer visits during the pandemic,” says Francis. “With AppSheet, the team created an app to enable customers to reserve time slots to attend stores, enabling them to complete their visits quickly and efficiently.” Furthermore the telecommunications provider’s human resources team automated a process that enabled employees to claim internet, electricity, and other resources required to work remotely during the pandemic. Creative solutions for entering life in the cloud Products such as AppSheet and Google Workspace are key to Globe’s “zero back office” project. The aim is to eliminate all internal paper communications, for everything from expense approvals to gym reservations. In addition, Google Workspace allowed Globe to strengthen its security policies, adopting single sign-on and multifactor authentication, mobile device management, content compliance, and other features. Drive has enhanced security by bringing all employee data storage into a secure cloud environment. And Globe’s new collaborative ethos found an important enabler in Google Meet, which allows simple, intuitive video conferencing. Unlimited future with AI and machine learning Globe also uses the features of Google Cloud to unlock the power of data through visualization, insights, and storytelling. The business has a dedicated team using BigQuery for data analysis to support its enterprise office group and marketing services hub, while Looker Studio enables employees and groups to track performance for everything from completion of mandatory tasks to organizational KPIs. “We are moving away from slide-based presentations for monthly and quarterly reports to dashboards that provide near real-time information and a single source of truth,” says Francis. With Google Workspace and Google Cloud, Globe is working with a business that is actively helping make the telecommunication provider’s vision a reality. Tell us your challenge. We're here to help. Contact us About Globe Telecom Globe Telecom is a leading full-service telecommunications company in the Philippines and publicly listed on the PSE (GLO). The company serves the needs of consumers and businesses across a suite of products and services including mobile, fixed, broadband, data connectivity, internet, and managed services. In 2019, Globe committed to UN Global Compact sustainability principles. 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Review case study on Non-Profit New Incentives
Non-Profit New Incentives
Expanding immunization access with no-code and Google Cloud | Google Cloud BlogJump to ContentCloudBlogContact sales Get started for free CloudBlogSolutions & technologyAI & Machine LearningAPI ManagementApplication DevelopmentApplication ModernizationChrome EnterpriseComputeContainers & KubernetesData AnalyticsDatabasesDevOps & SREMaps & GeospatialSecuritySecurity & IdentityThreat IntelligenceInfrastructureInfrastructure ModernizationNetworkingProductivity & CollaborationSAP on Google CloudStorage & Data TransferSustainabilityEcosystemIT LeadersIndustriesFinancial ServicesHealthcare & Life SciencesManufacturingMedia & EntertainmentPublic SectorRetailSupply ChainTelecommunicationsPartnersStartups & SMBTraining & CertificationsInside Google CloudGoogle Cloud Next & EventsGoogle Maps PlatformGoogle WorkspaceDevelopers & PractitionersTransform with Google CloudContact sales Get started for free No-code DevelopmentEmpowering non-profit New Incentives with no-codeOctober 6, 2021Jennifer CadenceProduct Marketing ManagerTry Google CloudStart building on Google Cloud with $300 in free credits and 20+ always free products.Free trial As people everywhere continue to adapt to new ways of working and collaborating, many trends that might have seemed a decade away in 2019, have cemented themselves as today’s blueprints for success. We’ve seen firsthand the acceleration in demand for technology that lends itself to agile development without compromising power, ease or security and governance. Businesses cannot afford for solutions to be locked within excessively bureaucratic processes, with line-of-business workers unable to affect real progress. But they also need the solutions developed within individual teams to be manageable and secure, without all the “shadow IT” risks that often arise when teams create their own apps and services. To help businesses balance this dynamic, we’ve provided no-code app creators combating the pandemic special access to AppSheet, Google Cloud’s no-code development platform, and we will continue to do so through December 31, 2021. Nigeria-focused NGO New Incentives is a superlative example of the organizations that have used AppSheet to achieve meaningful results.A non-profit working to improve infant mortality rates through immunization efforts, New Incentives began their no-code journey in 2015. Balancing the needs of a global team with operations that often take place in rural areas, their IT team needed solutions to be both flexible and responsive. Projects such as their expense app helped pave their no-code journey early on, demonstrating that important applications could be developed more quickly than in the past via a mixture of technical talent and non-technical talent, as well as via tools that let IT maintain governance requirements while individual teams experimented. “It's like building an entire ecosystem for our needs, with multi-tiered approvals, and the ability to bring in a lot of interesting, contextual information to be able to identify fraud,” said Svetha Janumpalli. “When someone's reviewing an expense, being able to see their route in Google Maps is very important to know where we’re going and operating in these very hard-to-reach, hard-to-travel areas. Like, are people actually doing what was intended?”Pre-pandemic, most of the non-profit’s no-code app needs were focused on internal processes such as tracking of supplies, expenses, and data intake. When COVID began to emerge, they weren’t certain if their immunization program would be able to continue. “We were thinking early on, this is going to become a problem, and what are we going to do? We basically create crowds [by organizing ways for children to be immunized against disease],” said Janumpalli. “So, we knew early on that we wouldn’t be able to continue unless we got ahead of having good mitigation measures, and unless we made the case to government stakeholders—to our Community Partners—that we take them very seriously. Because AppSheet gives us speed, we were able to introduce these apps, iterate them, and then share that information back.” As the pandemic progressed, New Incentives leaders soon realized that AppSheet apps could be used to address external needs in addition to internal needs as communication with the external community was becoming increasingly important. “The apps are like having a portable office,” Janumpalli stated. To help prevent the spread of COVID-19 while maintaining their ongoing mission, the organization needed to engage in an open dialogue with the community to understand and meet each location's unique needs. By building apps that let team members collect data from communities, quickly assess the data, and make changes, the New Incentives team knew they could stay aligned with those they served, even as conditions changed.“Sometimes, there's no internet connectivity. Sometimes even cell phone communications are difficult. AppSheet helps the app user retrieve that information properly. And then it allows us to program the feeding of that data: who needs it and when they need it to make good decisions.”Taking a community-first approach, New Incentives began collecting information on the ground from local members that could then be trickled upwards through both their communities and the organization. Not only did this help build trust in a difficult time, but it allowed for faster app iteration and faster implementation of on-the-ground changes that needed to take place. “We could take that community member feedback and instead of waiting a year, literally within a week, we could review that information and then make improvements.”One of the solutions that came from these community-driven dialogues was their bi-hourly app. “We're a program that increases demand for immunization, but we couldn’t risk increased crowding,” Janumpalli explained. “So, we had to put in a bunch of new protocols around sanitization, hand-washing, and social distancing. We introduced this app called bi-hourly monitoring, and it was so useful that irrespective of COVID in the future, we'll keep that as part of our processes.”While COVID is still active, the resilience that New Incentives has built into their problem-solving has provided them an opportunity to continue their mission with minimal disruption. This non-profit has helped to double rates of full immunization (increased from 25% to 54%) in the region, and COVID placed these efforts in jeopardy. “We’re a health organization. We don’t want to introduce measures superficially,” Janumpalli stated. “I would imagine that if we didn't have this type of real-time information to have the confidence that it's okay to continue to operate, we would have had to stop operations more often out of a lack of information because it just would have exceeded our risk tolerance” “What I hope other people understand about AppSheet is that it helps with the full spectrum,” she added. “It's not just data collection, but also how you manage that data, how you integrate that data into your team processes, how you review that data, how you gain actionable insights from that data. So for us it's data that’s actually influencing people to change and empowering managers to be able to have all the information they need to provide the right guidance and leadership to their teams.”New Incentives is continuing their immunization efforts, scaling from an average of 5,800 new infants added to its program per month in 2020 to 27,000 for the month of June this year alone. The real-time flexibility of AppSheet combined with their innovative culture means the same small team can meet the expanding and diverse demands that will continue to emerge through COVID and beyond. Start innovating with no-code for free.Posted inNo-code DevelopmentGoogle WorkspaceBusiness Application PlatformGoogle CloudRelated articlesSecurity & IdentityIntroducing easier de-identification of Cloud Storage dataBy Scott Ellis • 4-minute readNo-code DevelopmentForrester names Google AppSheet a Leader in low-code platforms for business developers!By Vikas Anand • 2-minute readNo-code DevelopmentBring no-code apps to your Gmail inbox. Here’s how.By Mike Procopio • 3-minute readNo-code DevelopmentRemote, hybrid, or office work? It's easier with no-code appsBy Tyler Ayers • 5-minute readFooter LinksFollow usGoogle CloudGoogle Cloud ProductsPrivacyTermsCookies management controlsHelpLanguageEnglishDeutschFrançais한국어日本語
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Non-Profit New Incentives
AppSheet
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Prime Video
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Prime Video
Gdevelop
Review case study on Raise Learning Brings Early Childhood Education To The Cloud, Offering Scalability And Flexibility For Multiple Users
Raise Learning Brings Early Childhood Education To The Cloud, Offering Scalability And Flexibility For Multiple Users
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Raise Learning Brings Early Childhood Education To The Cloud, Offering Scalability And Flexibility For Multiple Users
Caspio
Review case study on Razorfish France
Razorfish France
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Review case study on Singapore Press Holdings
Singapore Press Holdings
Singapore Press Holdings Customer Success Story - Google Workspace Skip to main content Solutions For Individuals For Business Overview Small Business New Business Startups For Enterprise Overview Frontline Workers Work Safer Developers Education Nonprofits Products Gmail Calendar Drive Meet Docs Sheets Slides Chat Admin console Add-ons Industries Industries Healthcare and Life Sciences Retail Manufacturing Government and Public Sector Professional Services Technology Departments Sales Marketing Human Resources Security AI Pricing Resources Discover Security Blog Customer stories Learn Product demo FAQs Training and certification Live and on-demand events Video conferencing Connect Partners Marketplace Integrations Refer Google Workspace Support for admins Support for users Admin console Contact sales Get started Skip to main content Solutions Solutions For Individuals Overview Google Workspace Individual For Business Overview Google Workspace Business Small Business Small business productivity tools New Business Tools for new businesses Startups Startup productivity tools For Enterprise Overview Google Workspace Enterprise Frontline Workers Google Workspace for the frontline Work Safer Protect organizations from cyberattacks Developers Education Nonprofits close Products Products See all apps Gmail Custom business email Calendar Shared calendars Drive Cloud storage Meet Video and voice conferencing Docs Word processing Sheets Spreadsheets Slides Presentation builder Chat Messaging for teams Admin console Add-ons close Industries Industries Industries Healthcare and Life Sciences Retail Manufacturing Government and Public Sector Professional Services Technology Departments Sales Marketing Human Resources Security close AI Pricing Resources Resources Discover Security Protecting your data Blog Latest product news and stories Customer stories Case studies and videos Learn Product demo See Google Workspace in action FAQs Answers to commonly asked questions Training and certification On-demand or classroom training Live and on-demand events Explore events and webinars Video conferencing Learn about Google Meet Connect Partners Find the right partner Marketplace Browse and install apps Integrations Partner and custom integrations Refer Google Workspace Earn rewards with our Referral Program Support for admins Support for users close Admin console Contact sales Get started Solutions Solutions For Individuals Overview Google Workspace Individual For Business Overview Google Workspace Business Small Business Small business productivity tools New Business Tools for new businesses Startups Startup productivity tools For Enterprise Overview Google Workspace Enterprise Frontline Workers Google Workspace for the frontline Work Safer Protect organizations from cyberattacks Developers Education Nonprofits close Products Products See all apps Gmail Custom business email Calendar Shared calendars Drive Cloud storage Meet Video and voice conferencing Docs Word processing Sheets Spreadsheets Slides Presentation builder Chat Messaging for teams Admin console Add-ons close Industries Industries Industries Healthcare and Life Sciences Retail Manufacturing Government and Public Sector Professional Services Technology Departments Sales Marketing Human Resources Security close AI Pricing Resources Resources Discover Security Protecting your data Blog Latest product news and stories Customer stories Case studies and videos Learn Product demo See Google Workspace in action FAQs Answers to commonly asked questions Training and certification On-demand or classroom training Live and on-demand events Explore events and webinars Video conferencing Learn about Google Meet Connect Partners Find the right partner Marketplace Browse and install apps Integrations Partner and custom integrations Refer Google Workspace Earn rewards with our Referral Program Support for admins Support for users close Admin console Customer Story Singapore Press Holdings: Going paperless and generating efficiencies with Google Workspace and Google Cloud Singapore Press Holdings embarked on a digital transformation journey, including the creation of a paperless office and streamlined corporate application development with Google Workspace and AppSheet A leading media organization in Asia, SPH has embraced new ways of working to thrive in an age of digital disruption. Its portfolio includes newspapers, magazines, online portals, radio stations, as well as real estate and healthcare investments. Singapore https://sph.com.sg/ Industry Media & Entertainment Features used Gmail Docs Drive Google Meet Sheets Slides AppSheet Singapore Press Holdings embarked on a digital transformation journey, including the creation of a paperless office and streamlined corporate application development with Google Workspace and AppSheet Google Workspace Results Reduces application development times from two weeks to four days with AppSheet + Apps Script • Delivers a brand safety classification model to minimize advertiser risk • Migrates 4,000 users to Google Workspace within 6 months • Reduces paper purchasing, printing and storage costs by S$100,000 per year Founded in 1984, Singapore Press Holdings (SPH) provides a wide range of media platforms that cater to audiences in Singapore’s four official languages of English, Malay, Chinese, and Tamil. In recent years, SPH has successfully expanded its readership beyond Singapore. The digital edition of Lianhe Zaobao, for example, attracts more than 90% of its readers from overseas. In May 2021, SPH announced plans to transfer all its media business to a newly incorporated subsidiary, SPH Media Holdings Pte Ltd (SPH Media), with SPH Media eventually transferred to a not-for-profit entity. SPH is keenly aware that news consumption habits have changed. Unlike the past, when readers dedicated a portion of their time to reading news on physical paper, readers now prefer to read bite-sized news on social media platforms. There is also a corresponding shift in ad spending from print to digital, which offers brand managers more visibility on campaign performance. SPH has embraced digitalisation to stay ahead of the competition, and Glen Francis, Chief Technology Officer of SPH, describes the organization now as ‘digital to the core’ with ‘a great level of maturity’. “Media is about digital, and we have over 30 digital products across the business,” says Glen. “We use technologies such as AI, robotic process automation and data streaming to innovate and drive efficiencies.” The transition to digital has enabled the business to reach a global audience, build reader relationships across multiple touchpoints, and use more accurate, granular data to help advertisers create successful campaigns. Speeding up editorial workflows and collaboration with Google Workspace “Apps Script enabled us to build a workflow engine within Google Workspace that means we deliver all memos and requests electronically and contribute to our vision of a paperless office. We have also created a central repository that allows users to monitor memo, electronic request submissions and track usage.” -- Goh Lai Fun, Head of HR Systems, Singapore Press Holdings In recent years, SPH has revamped its IT to improve productivity, encourage collaboration and promote a paperless office. At SPH News Center, editorial teams work against tight deadlines to create and curate content across multiple platforms. Staff journalists work 24/7 to report breaking news before readers get it from unofficial sources on social media. Remote access used to be a pain point, with employees only being able to access company information by logging into a Virtual Private Network (VPN). Journalists resorted to forwarding emails to a personal inbox to check messages on their mobile devices when working on the go, but had to return to the office to send emails from their official email address. With the help of PointStar, SPH migrated around 4,000 users from the legacy email server to Google Workspace in six months. Gmail provides everyone in the organization with secure email access from anywhere, anytime, and on any device. Strong security features, such as 2-step verification on enterprise Gmail accounts, protect sensitive information. When an employee leaves the company, the administrator can remotely wipe the user's mobile device to maintain data security. At the same time, SPH is able to retain the departing user's external contact list so the editor can still reach out to news sources that a journalist cultivated. Moving to Google Workspace was an easy decision for SPH, as many reporters were already familiar with Gmail and the application suite was user-friendly and offered convenient collaboration and document sharing tools to match the organization’s business needs. Google Workspace has now improved communication throughout the organization. Journalists out on assignments can easily use Docs to take notes or transcribe interviews, and share them with the team in Drive. Other colleagues make use of Sheets or Slides to collaborate on creating and refining documents. Increasingly, media buyers purchase ads across multiple platforms. To plan integrated sales, SPH’s ad sales team works closely with other divisions such as circulation sales, editorial newsrooms and SPH Radio. Through group chats on Google Meet, cross-functional teams can work productively no matter where they are. Perhaps the most important feature for SPH is the continued improvement in security across the application suite, as the organization undertakes considerable development with Apps Script, the low code platform that helps businesses build solutions that integrate with, automate and extend Google Workspace. “Apps Script enabled us to build a workflow engine within Google Workspace that means we deliver all memos and requests electronically and contributes to our vision of a paperless office,” says Goh Lai Fun, Head of HR Systems. “We have also created a central repository that allows users to monitor memo electronic request submissions and track usage.” The workflow engine has delivered considerable productivity benefits and enabled the business to reduce its paper purchasing, printing and storage costs by S$100,000 per year. “We have reduced our storage costs by retaining everything on Drive and our database,” says Lai Fun. Automating processes with no code development “We also received very good support from the AppSheet team in the transition to the product. Whenever we experienced any issues, members of the AppSheet team across different technical areas came in to support us. We also had the opportunity to make feature requests to ensure the product met our specific requirements. -- Hua Cheng Hong, Head of Corporate Systems, Singapore Press Holdings Google Cloud’s acquisition of the no code development platform AppSheet opened up a range of opportunities for SPH to automate and streamline its processes. The business worked closely with Vendola Solutions to identify ways of ensuring the product met its application requirements. “Based on the proof of concept use cases we identified for selected key applications such as staff claims and news planning developed using a previous solution, Vendola Solutions helped us identify webhooks that could be connected to our workflow engine developed using Apps Script, as well as the HTML enhancements required,” says Lai Fun. “This resulted in new feature requests for AppSheet as a viable replacement for the prior product.” “We also received very good support from the AppSheet team in the transition to the product” explains Hua Cheng Hong, Head of Corporate Systems. “Whenever we experienced any issues, members of the AppSheet team across different technical areas all came in to support. We also had the opportunity to make feature requests to ensure the product met our specific requirements. “As a result of these discussions and activities, all applications we create through AppSheet can call our common workflow engine, meaning we can now use that engine in a very productive way.” Through the combination of Apps Script and AppSheet, SPH is continuing to add new applications to automate and accelerate processes and support the transition to a paperless office. “We focused initially on the high volume paper applications, but there are still some pockets of paper around we are working to automate,” explains Cheng Hong. “AppSheet enables us to develop front end applications, while Apps Script provides the business logic through the workflow engine to execute the processes effectively.” With a front end developed in AppSheet, the business was able to create a staff reimbursement application that could run on mobile and desktop devices in just four days. “Without the platform”, Cheng Hong says, “developing the application could have taken up to two weeks”. This efficiency and agility enable SPH’s corporate systems team to focus its resources and expertise on large-scale projects such as the deployment of an SAP HR system. “We cannot afford to spend too much time on corporate applications such as claims, training and onboarding – we need to get them done quickly so we can devote our energies to core systems like SAP,” says Cheng Hong. “Apps Script and AppSheet enable us to prioritize our development work so we maximize our contribution to the business.” Overall, consolidation onto a single service through Google Workspace means new employees do not need to ask around for forms or access permissions. All apps are listed in Google Workspace for information, transactions or requests, reducing the time required of the HR team to onboard new people to the organization. The business is now looking to open up its systems to HR and Finance team users and evaluate the feasibility of developing a common applicant tracking system to be used by hiring managers, HR Talent team and job applicants, with the details captured seamlessly in the organization’s internal systems for the hiring process. Executing data strategy with Google Analytics and BigQuery “We cannot afford to spend too much time on corporate applications such as claims, training and onboarding – we need to get them done quickly so we can devote our energies to core systems like SAP. Apps Script and AppSheet enable us to prioritize our development work so we maximize our contribution to the business.” -- Hua Cheng Hong, Head of Corporate Systems, Singapore Press Holdings Data plays a key part in SPH’s digital transformation and Dr Deb Goswami, the organization’s Head of Data, points to internal and external factors as the key drivers of change. The demise of third-party cookies and identifiers, and shifting consumer trends and behaviors such as the migration of readership segments to websites or apps, is profoundly impacting traditional media organizations. Internally, SPH is transitioning to a data-informed culture in which data enhances the decision-making process. “Data plays an important role in the technology component and a cultural component.“, explains Deb. “It is critical to right-size the data so internal stakeholders do not have to look at large numbers of dashboards and numbers during their decision-making process.” “Data itself is a nervous system,“ he continues. “When you lose the physical touchpoints with your customers and when you’re engaging in a primarily digital ecosystem, the ability to understand whether your product meets the needs of your customers and adds value to the ecosystem becomes paramount.” “That is the technology part of data, which enables you to understand the signals customers and readers are providing to your platform, and enabling executions via these signals becomes crucial.“ Google Analytics plays a key role in facilitating a data-informed culture at SPH. Journalists, analysts and the management can access deep insights into how readers use SPH publications, which helps editorial and other teams serve the content audiences want. “With the Google Analytics stack, we’ve been able to ‘stitch’ our view of user engagement journeys to provide a baseline over a long period of time across our publications and between our publications.“, says Deb. A BigQuery data warehouse ingests the Google Analytics data for analysis and decision-making powered by a multi-cloud data architecture. In the newsroom, the editorial team views audience data on large overhead displays. SPH uses Google Analytics and Data Studio to create some of these easy-to-use dashboards that show reader behavior such as page views on trending stories, engagement metrics including return visits and time spent, and conversion rates. Reporters use these newsroom metrics to improve reader engagement. For example, if a particular topic is trending, reporters can capitalize on that interest and attract more traffic by writing relevant articles. In recent years, SPH has started to move away from relying heavily on third-party data to a data analytics model more representative of how readers and users interact with its websites and ecosystem. Deb says the analytics team works with product managers and teams in business units to identify strategic areas for investment. “We consider, for example, whether we should run a dynamic paywall and what that would look like, and whether it should craft subscription propensity models for users and readers.” Delivering efficiencies with machine learning and AI Moving forward, SPH is looking to further utilize AI and machine learning with Google Cloud to support key use cases. Deb describes himself as “a big fan“ of Google Cloud’s machine learning offerings and is keen to leverage managed containerization offerings that make deployments of machine learning workflows via Kubernetes easy and scalable and, when combined with Cloud Composer and Airflow, deliver improvements and innovations to the business. The organization’s data science team has started to make its mark with subscription and churn propensity modeling, and recently leveraged its in-house machine learning and domain expertise to augment a brand safety classification model that ensures advertisements are not juxtaposed unfortunately with content - for example, advertisements for motorcycle brands are not displayed adjacent to articles about road fatalities that involve motorcycles. “We used a combination of article data from our CMS systems, Colab workflows and an MLflow framework on Google Kubernetes Engine to run the model,“ explains Deb. “This is currently being trialed alongside incumbent vendor solutions.“ Furthermore, SPH uses a visual object detection API, developed on Google Kubernetes Engine, to analyze feeds from cameras to determine the number of people who pass by billboards on which SPH ads are shown. This helps the organization’s advertising team calculate appropriate pricing and gauge the reach of news headlines. *Google Workspace was formerly known as G Suite prior to Oct. 6, 2020. Google Cloud Premier PartnerPointStar PointStar is a leading cloud-centric IT consultancy that offers solutions and technical expertise to help clients create the ideal smart office. 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Singapore Press Holdings
AppSheet
Review case study on Solar Oregon - Nonprofit Organization, Design And Deploy An Entire Application System, Manage The Extensive Solarize Partner Program.
Solar Oregon - Nonprofit Organization, Design And Deploy An Entire Application System, Manage The Extensive Solarize Partner Program.
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Solar Oregon - Nonprofit Organization, Design And Deploy An Entire Application System, Manage The Extensive Solarize Partner Program.
Caspio
Review case study on Southern California School Of Interpretation, Amplifies Profits For Language Educator, Increasing The Volume Of Customers
Southern California School Of Interpretation, Amplifies Profits For Language Educator, Increasing The Volume Of Customers
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Southern California School Of Interpretation, Amplifies Profits For Language Educator, Increasing The Volume Of Customers
Caspio
Review case study on Statewide Kentucky Program Uses Caspio To Streamline Academic Data Management
Statewide Kentucky Program Uses Caspio To Streamline Academic Data Management
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Statewide Kentucky Program Uses Caspio To Streamline Academic Data Management
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Review case study on Universal Orlando Resort - Synchronizes Internal Workflows For Theme Park
Universal Orlando Resort - Synchronizes Internal Workflows For Theme Park
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Universal Orlando Resort - Synchronizes Internal Workflows For Theme Park
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