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adidas
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Manufacturing & Retail
adidas
adidas transforms supply chain across 400 factories to reduce operational costs by 60%
CUSTOMER:
Adidas
INDUSTRY:
Manufacturing & Retail
LOCATION:
Germany
60%
reduction in operational supply chain costs
3
days to deliver new workflows with reusable assets
50%
reduction in factory onboarding time
87%
faster contract approval cycle
Download full case study
A global leader in the sportswear market, adidas needs to be leading the race when it comes to supply chain management. The sheer scale of work for their global operations team was becoming unmanageable. Tasks such as onboarding new factories and purchase order management were completed on an ad-hoc basis over emails, spreadsheets and SharePoint. The supply chain support desk alone handled over 100,000 email communication threads at any given time.
adidas created an automated solution to streamline supply chain operations, connecting 500 adidas sales organizations with over 400 factories. Workflows were developed in Bizagi to standardize case handling across the organization. Bizagi can directly pull information from SAP and provide end-to-end visibility, which has reduced the factory onboarding process from four months to just 40 days. The PO team has been reduced by 66% to 16 people, and now processes over 70,000 cases per year. The supply chain support desk no longer relies on emails, and instead has a centralized view of all support tickets through the Bizagi platform.
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“I am very satisfied with Bizagi as a back-end solution. The tool is fast and gives us opportunity to integrate with other systems within our company creating a very good network for business plus reducing workload for countries”
Manager of Finance Consumer Direct
Objectives:
Enhance and automate workflows across worldwide operations
Glue process gaps across eCommerce, marketing, finance and retail
Enable core system integration, including SAP and Sharepoint
Reduce reliance on email chains for resolving support requests
Optimize lengthy, untraceable factory and vendor onboarding process
Shorten authorization for Sport Assets contracts
Eliminate manual and inefficient coordination of PO change discussions
Provide agile way of working to deliver project efficiently
Achievements:
Integration provides visibility of documents and enables flow of data between departments
New factory onboarding time reduced by 50%
Operational cost of supply chain reduced by 60%
100,000 emails per year eliminated due to integration in supply chain
Sports asset contract approval cycle reduced by 88% from 1-2 months to just one week
PO team headcount reduced by two-thirds
3 days to deliver new approval workflows by assembling reusable assets
23 workflow projects delivered in 2 years
Find out how other customers have implemented Bizagi Automation
Multinational electronics manufacturer reduces process time of pricing approval by 85% to win more business and empower employees.
Full Story
One of the world’s largest consumer goods companies brings complete visibility to supply chain & finance processes, cutting cycle times in half
Full Story
Multinational Aerospace and Defense company makes parts order process 720x faster with 300 parts automatically validated in 5 minutes.
Full Story
Modern Apps Powered by Process
Modernize operations with end-to-end automation, driven by AI and low-code apps.
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BNP Paribas Cardif Japan
Platform
Platform
PLATFORM CAPABILITIES
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Case Management
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Get an overview of Bizagi's low-code platform for process automation
Watch a 5-min demo video showing our platform in action
Bizagi Apps overview: How to build modern apps with Bizagi
Read Gartner's Top 10 Use Cases for Generative AI in Master Data Management
Bizagi Named Top Performer in Forrester Wave™: Digital Process Automation
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Manufacturing
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IT Services
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Master Data Management
Intelligent Process Automation
Get an overview of Bizagi's low-code platform for process automation
Watch a 5-min demo video showing our platform in action
Bizagi Apps overview: How to build modern apps with Bizagi
Read Gartner's Top 10 Use Cases for Generative AI in Master Data Management
Bizagi Named Top Performer in Forrester Wave™: Digital Process Automation
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Get an overview of Bizagi's low-code platform for process automation
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Bizagi Named Top Performer in Forrester Wave™: Digital Process Automation
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Bizagi Named Top Performer in Forrester Wave™: Digital Process Automation
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Insurance
BNP Paribas Cardif Japan
Japanese insurance arm of the eighth largest bank in the world transforms their B2B insurance claims process to ensure compliance and delight customers.
CUSTOMER:
BNP Paribas Cardif Japan
INDUSTRY:
Insurance
LOCATION:
Japan
10
minutes in new workflows available
2
hours a day saved by employees
Download full case study
Part of the eighth largest bank in the world, BNP Paribas Cardif Japan are beginning their process automation journey with the claims process – a vital point in their mortgage insurance. They have deployed a workflow solution to simplify the process, then automated the validation, assessment and ultimately the approval of a claim.
Using Bizagi they were able to reduce the time it took developers to produce new releases from up to four weeks to just 10 minutes on average. The automation of manual tasks such as data entry, Excel calculations and email communications has freed up 15 employees, allowing them to be placed in other insurance departments. Those still working in claims have also saved two hours per day and can ensure they meet regulation deadlines.
Talk to us
The experience we’ve had as a customer of Bizagi has been very solid. It’s ended up creating a level of engagement and trust… this is a long-term play for us, highly visible and highly tactical."
Colm Kennelly,
CIO
Objectives:
Simplification and automation of the claims process
Provide better customer service by reducing lead time of claims payment
Deliver efficient updates to the claims process, which currently takes two to four weeks on average
Free-up employees from completing manual tasks, such as data entry and Excel calculations
Meet the regulation deadline of claims payment and avoid errors to data entry and calculations to meet compliance standards
Achievements:
New releases of workflow updates available in 10 minutes thanks to ease of UI
Claims process automated to save employees 2 hours a day
15 employees placed in other insurance departments as they are now freed from completing manual tasks
Automated data entry has improved the quality of information
Time to deliver claims has been significantly reduced, improving customer experience and meeting regulation deadlines.
Find out how other customers have implemented Bizagi Automation
Global insurer transformed UK claims process in just six weeks with automation increasing efficiency by 80% across admin tasks.
Full Story
The leading insurer in Dominican Republic transforms car claims process, doubling productivity but only hiring one additional employee and delighting customers with fast service.
Full Story
Speciality insurer automates peer review process to see 200% quality improvement and automated audit trail.
Full Story
Modern Apps Powered by Process
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Frends iPaaS | Customer - BravedoPricingPlatformdocsConnectors and TasksRoadmapIndustriesCustomersPartnerServicesPublicationsCareersloginregisterschedule a demoBravedoIT servicesBravedo’s seamless migration to Workday, executed by Frends iPaaS, centralized integration and streamlined processes across its 11-country operations. Bravedo cut IT costs, automated workflows, and ensured smooth ERP migration.BravedoIT servicesBravedo’s seamless migration to Workday, executed by Frends iPaaS, centralized integration and streamlined processes across its 11-country operations. Bravedo cut IT costs, automated workflows, and ensured smooth ERP migration.IT LandscapeCloud Deployments Integration ChallengesAPIsApplicationa integrationBusiness GoalsBravedo is a Finnish multi-industry group, comprising of over 30 independent technology and service companies, operating in 12 countries.
The group’s old ERP (Enterprise Resource System) was at the end of its lifecycle, and Workday was chosen as the new replacement.
The smooth migration to Workday was executed by the Frends integration platform. Doing system migration with Frends ensured that there was no disruptions in the operations of the group's companies during the process. In addition, using Frends iPaaS for these ERP integrations made them more manageable.
“We aimed for a smart and professional integration development strategy to prevent IT complications. Frends, with its low-code approach, provides a user-friendly interface that simplifies error detection and correction. This allows Bravedo's companies to adapt quickly to changes and utilize vendors' standard APIs, eliminating the need for custom interfaces. As a result, we can seamlessly connect and collaborate across different systems and services used in various business units,” says Olli Wirpi, Project Manager at Bravedo.
Frends iPaaS was selected for its exceptional commercial terms and ability to meet Bravedo's needs best. The low-code integration platform allows for easy copying and modification of processes once they are created. The ultimate goal was to improve information flow between systems and reduce manual work through smart automation.The interfaces to Workday are quite complex due to their extensive coverage. However, with Frends iPaaS, we've created much simpler interfaces with good maintainability and monitoring.Jussi Ahonen, Integrations Lead at BravedoIntegration ChallengesLed by the group's financial management development team, the ERP project ensured a smooth migration to Workday for all Bravedo companies. The collaboration with Frends began with planning and defining the central integrations, which were initially prioritized for development. Frends offered support throughout the process, providing developers for the first year and a half.
"The project was extensive. Initially, there was a learning curve as we familiarized ourselves with the new platform and technology for building integrations. However, efficiency improved rapidly, clarifying our workflow,” says Wirpi.
All financial data, such as sales and purchase invoices, undergo processing through Frends iPaaS for accounting purposes. Numerous systems have been seamlessly integrated with the platform, leading to standardized integrations that can be conveniently managed within a single platform. Automating processes and workflows, spanning sales invoices, purchase invoices, and various accounting document imports, enhances efficiency and mitigates human error.
"The interfaces to Workday are quite complex due to their extensive coverage. However, with Frends iPaaS, we've created much simpler interfaces with good maintainability and monitoring. Centralizing integrations onto a single platform makes them more manageable for us, as errors are easier to locate and solve quickly,” says Jussi Ahonen, Integrations Lead at Bravedo.ResultsUtilizing Frends iPaaS, Bravedo seamlessly completed their ERP migration on time, ensuring uninterrupted business operations across the group's companies. Frends iPaaS improves data monitoring and transparency while enabling process reusability. Additionally, it substantially cuts IT costs and streamlines the development of innovations. Moreover, scaling the business becomes effortless with this platform.
"Interface changes no longer need to be requested from system vendors; instead, they can be made centrally within Frends, which has significantly streamlined the adoption of Workday in particular. Going forward, implementing other technologies and business development will be faster and more flexible. Bravedo companies can receive the requested changes more quickly,” says Ahonen.
Bravedo highly values its close and active collaboration with Frends, which includes daily meetings. One of their developers even works from Bravedo’s office. Through their dedicated efforts, the Frends developers successfully onboarded Bravedo’s team and provided comprehensive support, empowering them to operate independently.
"We are highly satisfied with the collaboration. No detail has been overlooked, and the integration platform continues to evolve. One of my development ideas was also accepted, demonstrating the team's responsiveness," says Ahonen.sharecontact usSmooth ERP migrationImproved efficiencyEffortless scalabilitymore casesSandviken EnergiPower & UtilitiesEfecteIT servicesVehoRetailPrestoSafetyÄlmhults kommunGovernmentCarunaPower & UtilitiesMitsubishi Logisnext EuropeManufacturingEltel NetworksPower & UtilitiesFinnlinesTransportationMehiläinenHealthcaremore casesSandviken EnergiPower & UtilitiesEfecteIT servicesVehoRetailPrestoSafetyÄlmhults kommunGovernmentCarunaPower & UtilitiesMitsubishi Logisnext EuropeManufacturingEltel NetworksPower & UtilitiesFinnlinesTransportationMehiläinenHealthcaresales@frends.comsupport@frends.comPlatformDocumentationCustomersFinland . HeadquartersTekniikantie 14Espoo 02150News & BlogsWebinars, Videos & EventsPricingRoadmapUSA304 Eagles Ct.Texas 76262About usCareersContact usSwedenNorra Vallgatan 102Malmö 21122Sign up for the newsletter!Frends TechnologyRead our customer reviews on G2 and Gartner Peer InsightsTerms of ServicePrivacy PolicyCookie PolicyWhistleblowing© Frends Technology 2024

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DHL Group
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Intelligent Process Automation
Get an overview of Bizagi's low-code platform for process automation
Watch a 5-min demo video showing our platform in action
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Read Gartner's Top 10 Use Cases for Generative AI in Master Data Management
Bizagi Named Top Performer in Forrester Wave™: Digital Process Automation
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Bizagi Named Top Performer in Forrester Wave™: Digital Process Automation
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Transportation & Logistics
DHL Group
The world’s leading logistics company deploys Bizagi globally for 320,000 users to drive automation orchestration from end-to-end
CUSTOMER:
DHL Group
INDUSTRY:
Transportation & Logistics
LOCATION:
Germany
95%
automation ratio of Duty Billing Process
320,000
global users
5
million cases processed per year
350 FTEs
work automated annually
Download full case study
The DHL Group’s slogan is ‘Connecting People, Improving Lives’. The global logistics company used Bizagi to further connectivity within its operations, acting as an orchestrator of its tech stack and enabling end-to-end automation of 24 processes, including Duty VAT Billing, Vendor Master Data Management, Global Procurement Help Desk, and more.
The Bizagi platform was deployed globally by its Global Business Services (GBS) team across the DHL Group in 17 languages. The objectives are to integrate and optimize business operations, processing over 5 million cases per year. In the Duty VAT Billing process, Bizagi works alongside Oracle, UiPath and ABBYY, providing digital process automation to enable end-to-end automation of the process, achieving a 95% automation ratio. Bizagi was used to create a Vendor Master Data Management Portal to improve user experience for employees, customers, and stakeholders. Bizagi eliminated the need for manual intervention by connecting the systems and saved many FTE with end-to-end automation.
Bizagi allowed us to build digital services and to achieve savings while increasing the quality of our processes. We have created harmonized and resilient processes in our Global Business Services organization, which we would not be able to do without Bizagi. It is a key success factor of this program."
Timo Neff
Team Lead, Automation Designers & Architects
Webinar
Process Transparency Through Integration of People & Automation at DHL
Discover how DHL uses Bizagi to efficiently integrate process actors across organizational boundaries into highly automated business processes.
Watch now
Objectives:
Orchestrate and connect disparate tech stack
End-to-end automation of VAT Duty Billing process to maximize potential of RPA bots processing 50,000+ invoices a day
Create Vendor Master Data Management (MDM) portal to allow vendors to add and update their own details
Ensure compliance within new vendor creation process for billing details and third-party approval
Improve user experience and eliminate manual tasks
Improve efficiency and compliance by connecting systems
Achievements:
95% automation rate in Duty VAT Billing process
320,00 global users of Vendor Master Data Management (MDM) portal
5 million end-to-end cases processed per year using Bizagi
Platform used in 190 countries and available in 17 languages
Automated equivalent of 350 FTEs annually
1,000 vendors processed via Vendor MDM portal
Process modeling used to integrate vendor portal systems into single workflow
Standardized workflow ensures compliant vendor selection and automatically generates details for audit
Vendors can interact with portal as well as employees – fill forms to directly update data and request invoice status
Eliminated manual tasks with process automation
Bizagi orchestrates systems to optimize operations providing complete visibility
Find out how other customers have implemented Bizagi Automation
Multinational distribution company automates customer contact center to resolve cases 33% faster
Full Story
Travel commerce platform accelerates delivery time to triple customer request completion rate, achieving positive ROI in just 2 months.
Full Story
Leading total provider of internal logistics solutions developed a service portal to deliver a next level customer service experience.
Full Story
Modern Apps Powered by Process
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Old Mutual
Platform
Platform
PLATFORM CAPABILITIES
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Get an overview of Bizagi's low-code platform for process automation
Watch a 5-min demo video showing our platform in action
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Read Gartner's Top 10 Use Cases for Generative AI in Master Data Management
Bizagi Named Top Performer in Forrester Wave™: Digital Process Automation
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Solutions
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Manufacturing
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Energy and Utilities
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BUSINESS SOLUTIONS
Supply Chain
Shared Services
Customer Experience
Risk and Compliance
Finance and Accounting
IT Services
Human Resources
TECHNOLOGY SOLUTIONS
Low-Code Development
Digital Process Automation
Artificial Intelligence
Business Process Management
SAP Integration
Master Data Management
Intelligent Process Automation
Get an overview of Bizagi's low-code platform for process automation
Watch a 5-min demo video showing our platform in action
Bizagi Apps overview: How to build modern apps with Bizagi
Read Gartner's Top 10 Use Cases for Generative AI in Master Data Management
Bizagi Named Top Performer in Forrester Wave™: Digital Process Automation
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Customers
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Customer Stories
Customer Videos
CUSTOMER RESOURCES
Support
Documentation
Bizagi Community
Get an overview of Bizagi's low-code platform for process automation
Watch a 5-min demo video showing our platform in action
Bizagi Apps overview: How to build modern apps with Bizagi
Read Gartner's Top 10 Use Cases for Generative AI in Master Data Management
Bizagi Named Top Performer in Forrester Wave™: Digital Process Automation
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Bizagi Named Top Performer in Forrester Wave™: Digital Process Automation
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Banking
Old Mutual
Old Mutual bank makes branch queues nine times shorter and sees 15% NPS increase with process automation
CUSTOMER:
Old Mutual
INDUSTRY:
Banking
LOCATION:
South Africa
15%
increase in Net Promoter Score
10x
quicker customer onboarding time
9x
shorter queues in branch
125
million transactions per month
Download PDF case study
Old Mutual embarked on a business transformation initiative with one aim: to put the customer first. However, the bank has multiple lines of business, such as personal finance, mass market, and corporate. Each has different products which are hosted on different systems, supported by staff who only specialized in one line of business. So, employees couldn’t see a holistic view of customer profiles and couldn’t solve multiple queries for individual customers. The disconnected systems not only caused long wait times and an inconsistent customer experience, but generally slowed down the bank’s productivity and innovation due to a lack of visibility.
Old Mutual began using Bizagi in-branch as a central portal to provide a 360-degree view of customers’ portfolios, to resolve all queries in one interaction, regardless of which department they were talking to. Consequently, branch wait times are 9x shorter for 15,000 customers a day.
Customers can start their journey via the channel of their choice and are funneled into the same central process, uniting Old Mutual’s different lines of business for a consistent experience, which has been mapped out using Bizagi’s BPM capabilities. So, from starting as an in-branch customer service tool, Bizagi now underpins the case management behind applications for the majority of Old Mutual products with the platform processing 125 million transactions per month.
Talk to us
Customer Experience rules the globe in corporate boardrooms, but only a handful convert this strategy into real business operations.. Bizagi can simultaneously improve the ‘Big Three’: CX, retention & upsell."
Lorelei Jensen
Head of Strategic Business Solutions
Objectives:
Accelerate delivery of a “360 customer view” across all channels for branch staff to improve customer experience
Empower sales advisors to provide a consistent service and advice on the spot
Leverage customer insight and data analytics to better recommend relevant products
Integrate with digital technologies to ensure communication is delivered through the media of customer’s choice (e.g. email, SMS)
Further improve customer retention and business revenue from cross-sell and leads
Drive efficiencies in the back office through RPA technology deployment
Achievements:
Branch wait time nine times shorter for 15,000 customers a day
Point of conflict resolution improved by 30% as integrated systems provide staff with a holistic view of both customers and services available
Onboarding time 10x quicker to better serve customers and win more new business
Reduction in new staff training from 9 months to 10 days through integration
30% uplift in sales from service
NPS improved by 15% with consistent and improved customer experience across all channels
Bizagi supports 3,000 transactions per second and over a million process steps per month
Reduction in FTE headcount for back office administration
Find out how other customers have implemented Bizagi Automation
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Frends iPaaS | Customer - Sandviken EnergiPricingPlatformdocsConnectors and TasksRoadmapIndustriesCustomersPartnerServicesPublicationsCareersloginregisterschedule a demoSandviken EnergiPower & UtilitiesSandviken Energi accelerates operations with Frends iPaaS. Sandviken Energi, a versatile energy company, has been utilizing Frends iPaaS for some time now, experiencing firsthand its robustness and seamlessness.Sandviken EnergiPower & UtilitiesSandviken Energi accelerates operations with Frends iPaaS. Sandviken Energi, a versatile energy company, has been utilizing Frends iPaaS for some time now, experiencing firsthand its robustness and seamlessness.IT LandscapeIT infrastructureIntegration ChallengesReal-time updatesProcess AutomationPerformance OptimizationBusiness GoalsSandviken Energi is an energy company with various operations, ranging from district heating and electricity grids to broadband, water and sewage services. The company is dedicated to fostering a sustainable society in Sandviken for future generations. Additionally, it aims to significantly reduce the use of non-renewable resources and promote sustainable profitability.
With a long-term vision, Sandviken Energi strives to decrease its carbon footprint and lessen reliance on non-renewable resources, ultimately aiming for a future that is entirely fossil-free. Importantly, the company reinvests its profits into socially important activities.Had we known about Frends earlier, we would have chosen it from the beginning.Anders Lindborg, Solution Architect at Sandviken Energi.Integration ChallengesSandviken Energi was finding the old ways of running integrations complex and managing IT architecture was becoming increasingly cumbersome, leading to dependency on individual expertise. The changes in GDPR rules also reinforced the urgent need to modernize the approach to integrations to prevent any compliance issues.
“We noticed that our old integration methods were starting to become a bit overgrown. It was a collection of fragmented components where you had to know where everything was to navigate, which in turn led to work being person-dependent,” explains Anders Lindborg, Solution Architect at Sandviken Energi.
Previously, Sandviken Energi heavily relied on Microsoft's Azure Integration Services for its IT infrastructure. Therefore, choosing the Frends integration platform was a logical decision, as Frends' iPaaS is natively built on the Microsoft stack and allowed Sandviken Energi to stay within the Microsoft ecosystem.
“We were looking for a solution that was as easy to use locally as externally, and that allowed the use of real code without hassle. That's when we happened to come across Frends. We realized it was a powerful platform that not only met our requirements but also offered additional benefits,” says Anders.
He adds that with Frends, he found a perfect balance between simplicity and advanced features. The ability to have agent servers locally also solved many security and GDPR concerns. With the energy company's limited resources, the choice to buy a platform as a service was also obvious.
“Frends seamlessly integrates with our existing BPMN-based process tools, which further facilitated the decision for us. Additionally, being able to place the agent servers in appropriate network segments allows the municipality's IT department to manage general operations without any problems."ResultsThe current solution with Frends, according to Anders, is both efficient and versatile.
“Currently, we have about 10 processes in production, with a mix of different functions that work incredibly well.”
The biggest improvement by using Frends is the difference in process speed. Previously, synchronization in the case management system occurred every five minutes. With Frends, this is now updated every other second.
“The new process is 179 times faster than the old one. It's a substantial improvement,” adds Anders.
The transition to Frends has been vital in solving Sandviken’s challenges. It has not only improved productivity and efficiency but has also opened up the possibility of creating more cohesive and integrated systems, as well as heavier integrations.
“Had we known about Frends earlier, we would have chosen it from the beginning.”
Anders concludes by sharing the end value he sees for customers:
“Many of the improvements we have aimed for require a close connection to real-time data, and now it's finally possible. Real-time processing of all cases makes a huge difference, and we are confident that moving forward, we will also be able to offer good solutions for our customers.”
5 benefits for Sandviken in utilizing Frends iPaaS:
1. Efficiency. Sandviken Energi has achieved high efficiency and versatility in its operational processes.
2. Real-time updates. Synchronization in the management system has significantly improved, resulting in real-time updates every other second.
3. Higher productivity. The new solution with Frends has greatly increased productivity, enabling faster and smoother handling of critical processes.
4. GDPR and security. The ability to have agent servers locally has solved many security and GDPR concerns for Sandviken Energi.
5. Seamless integrations. Frends iPaaS seamlessly integrates with existing BPMN-based process tools, facilitating operation and management.sharecontact usReal-time updates every other secondIncreased productivity, enabling faster and smoother handling of critical processesCase Management System process: The new process is 179 times faster than the old onemore casesBravedoIT servicesEfecteIT servicesVehoRetailPrestoSafetyÄlmhults kommunGovernmentCarunaPower & UtilitiesMitsubishi Logisnext EuropeManufacturingEltel NetworksPower & UtilitiesFinnlinesTransportationMehiläinenHealthcaremore casesBravedoIT servicesEfecteIT servicesVehoRetailPrestoSafetyÄlmhults kommunGovernmentCarunaPower & UtilitiesMitsubishi Logisnext EuropeManufacturingEltel NetworksPower & UtilitiesFinnlinesTransportationMehiläinenHealthcaresales@frends.comsupport@frends.comPlatformDocumentationCustomersFinland . HeadquartersTekniikantie 14Espoo 02150News & BlogsWebinars, Videos & EventsPricingRoadmapUSA304 Eagles Ct.Texas 76262About usCareersContact usSwedenNorra Vallgatan 102Malmö 21122Sign up for the newsletter!Frends TechnologyRead our customer reviews on G2 and Gartner Peer InsightsTerms of ServicePrivacy PolicyCookie PolicyWhistleblowing© Frends Technology 2024

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Unilever International
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Manufacturing & Retail
Unilever International
One of the world’s largest consumer goods companies brings complete visibility to supply chain & finance processes, cutting cycle times in half.
CUSTOMER:
Unilever International
INDUSTRY:
Manufacturing & Retail
LOCATION:
Singapore
3x
faster pricing framework creation
50%
reduced pricing approval cycle time
1900+
customer shipping cases submitted in 7 months
Complete visibility across workflows
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Unilever International required a process automation platform to map out and simplify some of their more complex processes, which were not properly integrated with their key systems. Providing clear, integrated, and automated workflows would provide better visibility, especially for supply chain and finance processes. This would also reduce time employees spent chasing colleagues for approvals and manually updating data to ensure compliance with international shipping and pricing processes.
Working with Bizagi implementation partner, Nividous, Unilever International used Bizagi’s low-code platform as a user-friendly interface to manage large data sets. Integrations with key applications, such as SAP and DocuSign, provided an easy and reliable way to ensure data was up-to-date and decisions were approved on-time by the correct people. Visibility of workflows including customer shipping information maintenance and customer pricing frameworks improved accountability and accuracy of information across the business while automation contributed to halving pricing approval times.
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We couldn’t be happier with the rollout... Users now have visibility of the status of every single request and can follow up with team members to close the action. If we don’t have the right approvals, it leads to leakage in profits, so the controls in Bizagi have really helped the business.”
Cynthia Tan
Digital Transformation & Capability Lead
Objectives:
Provide visibility and transparency of business processes
Integrate disparate applications
Close gaps in processes to minimize risk and ensure governance
Eliminate manual chasing for approvals to speed up process
Save time and increase efficiency of key processes
Re-design and automate customer shipping information process to ensure data is always up-to-date
Automate customer pricing framework to save time and adhere to multiple parameters
Centralize marketing budgets to eliminate inconsistencies
Achievements :
Established workflows and clear user interfaces provide complete visibility of process status
Integration with SAP, DocuSign and Excel for speed and accuracy of data
Full audit trail of processes with accountability for task ownership
Automated approval reminders to meet deadlines
Customer shipping information data updates automated with approval flows to meet company policies
Customer pricing framework reengineered to intuitive user interface with 3x faster creation
Customer pricing framework cycle time reduced by 50%
Centralized marketing budget system with tracker of actual vs planned spend
Find out how other customers have implemented Bizagi Automation
Multinational consumer goods enterprise automates finance processes to see 80% decrease in approval times and eliminate lost opportunities
Full Story
Global Consumer Goods Manufacturer sees 70% cost reduction from process factory created with Bizagi.
Full Story
Multinational distribution company automates customer contact center to resolve cases 33% faster
Full Story
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Modernize operations with end-to-end automation, driven by AI and low-code apps.
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Frends iPaaS | Customer - Älmhults kommunPricingPlatformdocsConnectors and TasksRoadmapIndustriesCustomersPartnerServicesPublicationsCareersloginregisterschedule a demoÄlmhults kommunGovernmentWhen Älmhult Municipality adopted a holistic approach to their digitalization journey, it became evident that implementing an integration platform to unify their development solutions was necessary. Älmhults kommunGovernmentWhen Älmhult Municipality adopted a holistic approach to their digitalization journey, it became evident that implementing an integration platform to unify their development solutions was necessary. IT LandscapeHybrid DeploymentsIntegration ChallengesAPIsApplication integrationProcess AutomationBusiness GoalsÄlmhult Municipality is situated in Småland with a population of approximately 18,000 residents. A few years ago, the municipality developed a digitalization plan outlining how welfare, education, job market, and community development could be enhanced. As the plan was developed, it became evident that numerous processes required streamlining and automation, benefiting both the municipality employees and residents. Therefore, a collaboration together with Frends iPaaS was initiated.
Now, Älmhult Municipality can seamlessly move and refine data across its diverse IT systems. Integration solutions are no longer scattered and reliant on specific individuals but are accessible to all within the organization. This has led to a reduction in development time for implementing new features.
"Frends integration platform met all our pre-set requirements and was also very easy to start using. Even employees who are not very tech-savvy can easily initiate developments of new integrations," says Kim Franzén, IT Architect at Älmhult Municipality.With Frends, we lower the barrier of starting new projects which is a significant advantage for us as a small organization.Kim Franzén, Älmhults kommunIntegration ChallengesÄlmhult Municipality had previously utilized various integration solutions, often resorting to custom and vendor-specific solutions scattered across the different IT environments and servers.
This resulted in disorganization and inefficiency, leading to prolonged development times for both existing and new integrations. Furthermore, many solutions were dependent on specific individuals, as only the developer for the integration could troubleshoot when issues arose.
“When a colleague left, we lost the knowledge of the integrations they had built because everything was a custom solution. Additionally, we felt the need to generate a new solution every time a new integration was required due to the complexity of reusing previous work. This resulted in a barrier that proved too high for integrating programs, “continues Kim Franzén.
Frends iPaaS emerged as the solution, and today Älmhult Municipality is migrating and replacing all custom solutions.ResultsAfter using Frends platform for approximately 1.5 years, Älmhult Municipality currently has around 30 integrations in the production environment and approximately 200 in the development environment. The primary purpose of using the platform is to facilitate the seamless movement of data between different systems. This includes, for example, the automated delivery of accounting files to the financial system.
Furthermore, the platform is also utilized for E-services, automating the entry of information in various forms that previously required manual input. The municipality is actively working on an onboarding project, where several steps in the process have been automated. Additionally, the Frends integration platform plays a vital role in their data warehouse, among other functionalities it contributes to automation and authorization.
“Frends is an excellent partner. They are skilled at organizing events that showcase potential solutions and provide opportunities for us to connect with other customers in the same field. They encourage us to draw inspiration from each other and have even initiated a municipal forum where we can actively share solutions— an uncommon and highly appreciated initiative! It's evident that the product itself is valuable for Frends, not just the consulting hours,” Kim Franzén, IT Architect at Älmhult Municipality.
Future Plans
The work to migrate old integrations is in full swing for Älmhult Municipality. The plan going forward is to use Frends integration platform as their primary solution, enabling the digitalization journey by automating manual processes.
In the future, Älmhult aims to involve additional roles in the Frends platform, such as system administrators who can independently monitor integrations linked to their operational systems.
“Things are happening all the time! It's entirely new for us to have the ability to develop so much on our own with the resources we have. The most important thing is that everything we do benefits the residents in the municipality, and by automating repetitive work, we have more time to support the municipality residents,” continues Kim Franzén.
With Frends, Älmhult Municipality has been able to:
Save costs and time
Simplify the movement and refinement of data between various systems
Eliminate scattered and person-dependent integration solutions
Results
Improved processes
Shortened development time
Increased quality
sharecontact us30 integrations in the production environmentApproximately 200 integrations in the development environmentmore casesBravedoIT servicesSandviken EnergiPower & UtilitiesEfecteIT servicesVehoRetailPrestoSafetyCarunaPower & UtilitiesMitsubishi Logisnext EuropeManufacturingEltel NetworksPower & UtilitiesFinnlinesTransportationMehiläinenHealthcaremore casesBravedoIT servicesSandviken EnergiPower & UtilitiesEfecteIT servicesVehoRetailPrestoSafetyCarunaPower & UtilitiesMitsubishi Logisnext EuropeManufacturingEltel NetworksPower & UtilitiesFinnlinesTransportationMehiläinenHealthcaresales@frends.comsupport@frends.comPlatformDocumentationCustomersFinland . HeadquartersTekniikantie 14Espoo 02150News & BlogsWebinars, Videos & EventsPricingRoadmapUSA304 Eagles Ct.Texas 76262About usCareersContact usSwedenNorra Vallgatan 102Malmö 21122Sign up for the newsletter!Frends TechnologyRead our customer reviews on G2 and Gartner Peer InsightsTerms of ServicePrivacy PolicyCookie PolicyWhistleblowing© Frends Technology 2024

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