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How Learn It Live used an AI-powered chatbot to slash support tickets by 40% | ZapierSkip to contentProductZapier Automation PlatformNo-code automation across 7,000+ appsPRODUCTSZapsDo-it-yourself automation for workflowsTablesDatabases designed for workflowsInterfacesCustom pages to power your workflowsCAPABILITIESApp integrationsExplore 7,000+ app integrationsAI automationCutting-edge AI to upgrade your workflowsSecurityEnterprise-grade securityWhat's newCanvasBetaPlan and map your workflows with AIAI ChatbotBetaAnswer customer questions with AI chatbotsCentralBetaCreate your own AI bots for any taskExplore templatesExplore use casesJoin Zapier Early AccessSolutionsSolutionsHow Zapier can help you automate your work across teamsBy teamRevOpsDrive revenue through automationMarketingMultiply campaign effectiveness and ROIITBetter manage systems with automationSalesClose more dealsCustomer SupportElevate customer satisfactionLeadersStreamline decision-making processesBy appSalesforceHubSpotSlackOpenAIMicrosoft Dynamics CRMMicrosoft TeamsZendeskJira Software CloudMarketoView all appsBy use caseLead managementAutomate your way to more conversionsSales pipelineAutomate handoffs and streamline salesMarketing campaignsBoost your marketing campaign's impactCustomer supportQuickly route tickets and responsesData managementConnect app data for more insightsProject managementDeliver projects seamlesslyTickets and incidentsResolve issues and incidents fasterAutomation for RevOpsSee how Zapier can take your RevOps and GTM engine to the next levelZapier forStartupsSmall and medium businessesEnterpriseExplore templatesExplore use casesJoin Zapier Early AccessResourcesBy teamMarketingLeadersITSales operationsLearn moreBlogZapier LearnEvents and webinarsCustomer storiesZapier guidesGet helpHelp CenterCommunityHire an ExpertSupport ServicesMore about Zapier SupportZapier quick-start guideCreate your first Zap with easeDeveloper resourcesDeveloper PlatformBuild an integrationEmbed an integrationIntegration Partner ProgramDocumentationExplore templatesExplore use casesJoin Zapier Early AccessEnterprisePricingLoadingCustomer storiesLearn It Live Customer Story — Learn it liveCustomer Story — Learn It LiveHow Learn It Live used an AI-powered chatbot to slash support tickets 40% Reduced support tickets by40%A custom chatbot embedded into their sites provides Learn It Live can instructors and users with on-demand support—which reduces the need for tickets.CHATBOT IMPLEMENTED IN1 HOURUsing Zapier Chatbots and Tables, Learn It Live’s VP was able to build a flexible solution entirely on Zapier with no coding required.REAL-TIME FEEDBACK FROM over300 USERSAction triggers within the chatbot allow customers to select whether or not they’re satisfied with their experience, which allows the team to refine the responses.Company Size1-50IndustryEducationAboutLearn It Live is a gamified learning platform dedicated to health, wellness, and personal growth.“I enjoy Zapier’s Chatbots builder because it’s intuitive and the interface is easy to navigate.”—Adam Shoqar, VP of New Partnerships and Innovation at Learn It Live Real-time support for simple issuesChallengeAn influx of new users led to a corresponding surge in support tickets, which made it challenging for the team to provide timely, high-quality help.SolutionUsing Zapier, Adam created an AI-powered chatbot to embed on Learn It Live’s website in under an hour. The chatbot leverages a Zapier Table as a knowledge source for accurate responses.ResultsThe Learn It Live chatbot streamlined support by answering simple, repetitive queries. The Support team now receives 40% fewer tickets and can focus on more complex issues requiring a human touch.“We prefer to resolve specific things with a real person. With the bot up and running, we can now allocate enough time to those issues without overloading our stakeholders.”—Adam Shoqar, VP of New Partnerships and Innovation at Learn It LiveRead the blog See what automation can
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