hpaPaaS-High-productivity application Platform as a Service

Automating a gritty, vital service for food preparers.
Claris
Platform
Claris PlatformClaris Platform
The unified tech-building platform taking everyday innovation to the next level.
Claris FileMaker
Build powerful custom apps with the industry-leading professional toolset.
Claris Connect
Seamlessly integrate and automate entire tech stacks and workflows.
Claris Studio
Build rich web experiences for internal and external users with our cloud-native toolset.
Upgrade to the latestUpgrade to the latest
- Take advantage of all Claris platform features to enhance your custom apps. Learn how
Resources
ResourcesResources
Instant access to global resources like tutorials, workshops, and training.
Support
Knowledge Base
Updates & Release Notes
Documentation
System Status
Contact Support
Learn & Build
Get Certified
Claris Blog
Engineering Blog
Get Training
Marketplace
Explore Community
Claris Community
Claris Engage 2024
Events
Partners
Claris PartnersClaris Partners
Tap into our worldwide network of 1,400+ partners and counting.
Find a Partner
Connect with a Claris Partner to build and deploy your solution.
Ask an Expert
Need help, guidance, or advice on Claris? Ask a Claris expert.
Become a Partner
Join the Claris Partner program and expand your business.
Solutions
"The impact that FileMaker has had on our business has been invaluable."See Claris in action
Custom Claris software doubles this tyre retailer's sales.
Customer Stories
See how the Claris platform transformed these businesses, schools, and organizations.
Use Cases
Redefine the way you work and what is possible for your organization with Claris.
Claris for:
K-12 Education
IT Pros
Low-code Development
Pricing
Search
Upgrade
Free Trial
CUSTOMER STORIES September 8, 2021 Bryan Exhaust Service Inc. Automating a gritty, vital service for food preparers.
Industry Cleaning services
Solution Apps built with Claris FileMaker automated operations and streamlined work between technicians in the field and the home office.
Benefits Simplifies and organizes work, making employees and daily processes more efficient, which leads to increased revenue.
To view this video please enable JavaScript, and consider upgrading to a web browser that 				supports HTML5 video
Like most companies that have been in business for decades, Bryan Exhaust used to rely on numerous Excel spreadsheets and piles of paperwork to log appointments, contracts, and work orders. Nowadays, the company uses custom business applications, created with Claris FileMaker, that digitally automate manual processes, eliminating cumbersome paper and streamlining business operations.Goodbye antiquated paperwork.Bryan Exhaust manages operations for hood cleaning companies that do the gritty work of scraping and scrubbing food facility exhaust systems to comply with fire safety regulations and prevent grease fires. The family company had been using old-fashioned paperwork for decades, ever since Ed Bryan founded the business in Burbank, California, in 1978. Ed has now passed business operations to his son, Matt Bryan, daughter-in-law, Lisa Bryan, and nephew, Brendan Bryan.A few years ago, Bryan Exhaust’s management team decided to build custom apps that streamline work from several systems. The company uses two apps: a mobile app for technicians in the field to receive assigned jobs, report issues, post pictures, and get approvals, and a second desk-based app keeps track of invoices and job assignments.“Previously, the Scheduling department would have to print out all these work orders, so our printers would be running all day,” explains account manager, Marilyn Wellner.Mobile app connects field workers to the office.“Claris FileMaker solved the problem of having multiple systems and having to repeat work many times over,” says Lisa, who manages the computer systems. “We wanted to move away from duplication of administrative stuff and into customer service. FileMaker has really streamlined our operations. It’s fantastic!”Prior to using FileMaker, there was no centralized database, and workers tracked things their own way, generating errors and wasting time. The main goal for the initial custom app was to get everything into one system to coordinate field work and create smooth communication between the office and technicians, who carry mobile devices from job to job.The management team is especially fond of their mobile app.“The mobile app allows technicians in the field to receive their work orders without having to physically come in, fax, or email the office,” Lisa explains. The workers can then get their paperwork approved on the spot and immediately email a copy to the customer.“Our (mobile) app transformed all of our technicians’ business as well,” exclaims Brendan. “The job comes up, the contact’s there with directions, the details about the job, everything. The information is all in one place.”Digital processes help keep restaurants running smoothly.Bryan Exhaust also uses its mobile app to put customers on a maintenance schedule to help alleviate emergencies, such as a grease fire or a fan belt breaking during a restaurant’s lunch rush. However, when a part breaks unexpectedly, the technician can use the mobile app to check inventory, pick up the part at the Bryan Exhaust office, and head to the restaurant for installation, saving time tracking down parts and improving repair efficiency.Enjoying a return on its software investment.Brendan likes to provide the level of detail that helps customers simplify the maintenance workflow and remain focused on their business, not Bryan Exhaust’s paperwork. “We see it from a service company’s viewpoint. The software compiles all the details about each specific client in one space and makes the information usable,” he adds.The compilation of customer data has also increased Bryan Exhaust’s revenue. When the company kept records on paper, employees didn’t formalize billing, and some of their longer-term customers received the same rate for years. Now Bryan Exhaust has auto-renewal for contracts with inflation costs already factored in. “It’s a huge win for our company,” Matt says.Need to clean up some manual processes at your business? Check out how to create a custom app using Claris FileMaker.Would you rather have someone else help automate those processes for you? Find a Claris Partner here.
Home
⟩
Customer Stories
⟩
Automating a gritty, vital service for food preparers
Platform
Claris Platform
Claris FileMaker
Claris Connect
Claris Studio
Cloud hosting
Support
Knowledge Base(opens in a new window)
Updates & Release Notes
Documentation
System Status(opens in a new window)
Contact Support(opens in a new window)
Learn & Build
Get Certified
Claris Blog
Engineering Blog(opens in a new window)
Get Training(opens in a new window)
Marketplace(opens in a new window)
All Resources
Partners
Overview
Find a Partner
Ask an Expert
Become a Partner
Partner Community(opens in a new window)
Solutions
Customer Stories
Use Cases
K-12 Education
IT Pros
Low-code Development
Community
Claris Community(opens in a new window)
Claris Engage 2024
Events
Company
About Us
Career Opportunities(opens in a new window)
Resellers
Contact Us
Free Trial
Pricing
Follow us on Linkedin
Follow us on Twitter
%GFOOT-YOUTUBE-SECRET-TEXT
Copyright © 2024, Claris International Inc.
Terms of Use
Legal
Privacy Policy
Piracy
Security
ENChoose Your Country or Region

Please enter a review.

Password

this password ensures that you have the permission to update this platform.

Fast cars, now with fast contracts, thanks to Claris FileMaker.
Claris
Platform
Claris PlatformClaris Platform
The unified tech-building platform taking everyday innovation to the next level.
Claris FileMaker
Build powerful custom apps with the industry-leading professional toolset.
Claris Connect
Seamlessly integrate and automate entire tech stacks and workflows.
Claris Studio
Build rich web experiences for internal and external users with our cloud-native toolset.
Upgrade to the latestUpgrade to the latest
- Take advantage of all Claris platform features to enhance your custom apps. Learn how
Resources
ResourcesResources
Instant access to global resources like tutorials, workshops, and training.
Support
Knowledge Base
Updates & Release Notes
Documentation
System Status
Contact Support
Learn & Build
Get Certified
Claris Blog
Engineering Blog
Get Training
Marketplace
Explore Community
Claris Community
Claris Engage 2024
Events
Partners
Claris PartnersClaris Partners
Tap into our worldwide network of 1,400+ partners and counting.
Find a Partner
Connect with a Claris Partner to build and deploy your solution.
Ask an Expert
Need help, guidance, or advice on Claris? Ask a Claris expert.
Become a Partner
Join the Claris Partner program and expand your business.
Solutions
"The impact that FileMaker has had on our business has been invaluable."See Claris in action
Custom Claris software doubles this tyre retailer's sales.
Customer Stories
See how the Claris platform transformed these businesses, schools, and organizations.
Use Cases
Redefine the way you work and what is possible for your organization with Claris.
Claris for:
K-12 Education
IT Pros
Low-code Development
Pricing
Search
Upgrade
Free Trial
CUSTOMER STORIES February 7, 2024 72solutions + Exclusive Cars Fast cars, now with fast contracts, thanks to Claris FileMaker.
Industry Automotive
Solution Centralized database created with Claris FileMaker captures custom details and helps deliver an enhanced customer experience, reducing time spent in the sales process by 400x.
Benefits Customer contracts generate in minutes instead of days. Plus, the automated process ensures all customizations for a customer's luxury car are captured in the system, so every customer receives the car of their dreams.
To view this video please enable JavaScript, and consider upgrading to a web browser that 				supports HTML5 video
400x times savings 6 countries + currencies 12 unique tax structures
Exclusive Cars, located in Vienna, Austria, sells highly customizable Bentleys, Bugattis, and Lamborghinis. Customers can configure their luxury cars in a million different ways, choosing everything from an interior stitching style to one of 300+ exterior colors. Ensuring customers get exactly what they want is one of the auto group’s greatest value propositions, but this attention to every custom detail makes for a complicated and lengthy sales process.Previously, customers chose not to wait for final offers in the showroom because it took Exclusive Cars a while to verify line items and manually calculate total costs of customized details. The dealership knew it needed to drastically cut down this turnaround time, so it called in 72solutions, a Claris Platinum Partner, to help.
Operation fast contracts begins.When Exclusive Cars first approached 72solutions with a complex problem and a near-impossible deadline, FileMaker developers and Claris Platinum Partners Stefan Pusch and Philipp Puls were ready for the challenge. “We have 30 years of experience in Claris FileMaker development, and we know what we’re doing,” said Philipp.What made the contract process so complicated wasn’t just the configurations, it was the taxes. While Exclusive Cars is in Austria, the dealership also oversees the entire Eastern Europe region, selling cars in six countries with six different currencies with 12 different taxation structures depending on car configuration.
Exclusive Cars dealerships
Before they had their custom app, the Exclusive Cars team manually calculated total prices and taxes for every contract, then sent the calculations to respective market offices to double-check the math and currency conversions. Mistakes in the contract could result in penalization by financial authorities, but “also, at the end of the day, for my company, mistakes harm our reputation,” said Sanjin Arkus, CEO of Exclusive Cars.The verification process, while crucial, dragged contract turnaround times even longer — not a great customer experience. “It looked like we were in the Middle Ages,” Sanjin explained. “The customer wants an offer as soon as they visit a dealership, and they want a clear, immediate message: ‘This is what you get and this is how much it costs.’”Sanjin handed the FileMaker developers their first challenge: He needed a working prototype within eight weeks, so he could show it at a meeting with other dealership CEOs across the region. Off to the races with the first lap dedicated to discovery.The developers knew they first had to understand the nuances of the current sales offer process before designing the new system. So, after an initial briefing on Exclusive Cars' needs, 72solutions dove straight into discovery.First, Stefan and Philipp analyzed the static PDF proposals Exclusive Cars sent to its dealerships for verification, as well as all input and output files used in the sales process. The two developers had to understand exactly what data these documents contained, the format, and adaptation for each market. Stefan and Philipp then shadowed the car sales team to see how these PDFs were generated and used in the offer creation process.
"I'm always optimistic in my ability to solve all the problems I'm facing because I'm very good at using Claris FileMaker Pro." —Stefan Pusch, 72solutions
“Our reaction to the first working prototype was a relief because you know that the project is going to work and all the difficult hurdles have been taken on,” Stefan stated. “I'm always optimistic in my ability to solve all the problems I'm facing because I'm very good at using Claris FileMaker Pro.”
FileMaker drives very, very fast when facing sharp turns and pivots.Several times throughout the build, the developers used FileMaker to pivot quickly.First, 72solutions changed their initial plan of having the Exclusive Cars app integrated in one file. They realized, in addition to having an email fetch application as a module of their standard tool kit, they needed a user management module. After attaching these separate modules, the custom app grew into a multi-file solution. Each country within Exclusive Cars’ coverage needed its own separate file, too.“That’s where FileMaker’s database migration tool was a great help,” Philipp said.“We wouldn't have been able to build the solution without this tool because now we have one development file, then we only need to do a rollout to the different country files, and they're all on the same development level in an instant.”Another major pivot came halfway through the project. The initial plan was to build a native app using FileMaker Go so each salesperson could work on their iPad, but IT requirements called for web deployment. No problem for these two developers! The FileMaker toolset can deploy anywhere, allowing an easy mid-stream switch.Stefan and Philipp decided to create a web-based app instead, reducing the installation effort on the Exclusive Cars team’s desktops and mobile devices. “We took a sharp turn that would have been a costly change with another platform,” Philipp explained. “This quick pivot was possible by using the WebD technology provided by Claris FileMaker.”“If something doesn't work the way Exclusive Cars wants it, we can just go into FileMaker, change it, and 10 minutes later, the customer already has the new version up and running,” Stefan added. “That's what I really like about FileMaker – you can react so flexibly to the wishes of your customer.”
"FileMaker is a very, very fast platform that's good for projects that you don't know exactly where the project is headed." —Stefan Pusch, 72solutions Discover the power and flexibility of Claris FileMaker
The developers choose FileMaker to build digital solutions for their customers because it’s ideal for projects that aren’t exactly straightforward. “We're on a very, very fast platform and this is good for projects that you don't know exactly where the project is headed,” Stefan said.Lightning-fast custom app delivers contracts in moments.Following a few final tests and tweaks, the 72solutions team demoed the new application to all the managers of Exclusive Cars dealerships. “And guess what? Everybody wanted it immediately,” Sanjin exclaimed.Today, every Exclusive Cars location — a dozen in all — uses the custom app built with FileMaker. Once a three-day process, their typical sale now looks something like this:A customer comes into the store, picks out a car, chooses interior stitching, exterior color, wheel model, and about 90 other customizations, while the sales representative documents everything on an iPad.There’s a handshake, and the salesperson hands the customer a cup of coffee.Just a few sips in, the sales rep has a printed contract ready to sign.“We see customers getting the offers and the contracts more quickly,” Sanjin said. “We don't need to double-check the contracts anymore, and we aren’t losing time by checking them through some financial departments.”
To view this video please enable JavaScript, and consider upgrading to a web browser that 				supports HTML5 video
Contract customization no longer comes with a complicated, manual process or dread that the customer might change their mind after time has passed. The sales team can instead focus on doing what it does best: selling luxury cars.“I'm proud of solving yet another problem — making it beautiful and making it useful,” Philipp mentioned.
Project Scorecard
3 months 450 hours 2.5 developers
Continuous innovation lives on the roadmap.As the dealership grows and the auto industry continues to evolve, so does Exclusive Cars’ custom app.The dealership recently expanded to Switzerland, adding a new currency and tax structure to the system. Previously, onboarding a new market would have taken at least several weeks, but with the FileMaker solution, the Switzerland expansion was up and running right away.“We have the advantage of having everything in one system, which is already approved,” Sanjin explained. “So you just add an additional country, additional dealership, or additional personnel, then you can start working immediately.”Exclusive Cars can quickly include new cars to the system, too — a common use case with more hybrids and EV models coming on the market. Now it only takes about 15 minutes to update the FileMaker app with the new car details, then the team can start selling it.“It would have been impossible for them to keep all this data up to date,” Stefan explained. “In our system, when a new model comes along, we just put it in the model table and Exclusive Cars can update details that describe the model.”
"FileMaker is definitely a Lamborghini because it's fast, agile, and makes things possible." —Sanjin Arkus, CEO of Exclusive Cars
Sanjin now considers himself a bit of a FileMaker evangelist. “I'm always making advertisements and showing what’s possible to achieve in a very short time. I recommend it to everyone – FileMaker is, for me, a very quick, very flexible solution.”As for what car he’d assign as FileMaker’s mascot, “FileMaker is definitely a Lamborghini because it’s fast, agile, and makes things possible.”Fuel your digital solutions with enhanced capabilities.Solutions developed with Claris FileMaker continue to power businesses and solve problems all around the world because of its ability to build with speed and iterate to perfection.“Claris FileMaker is the basis of our company and has been for 30 years,” Philipp said. “It's the platform for all our projects and supports our development needs. Whatever the customer throws at us, we can create solutions confidently because of FileMaker.”Similar to the way developers constantly iterate their custom apps, Claris continuously updates FileMaker with new features and enhancements. When you have access to the latest version of FileMaker, you’re equipped with the most recent capabilities, giving your digital solutions even more power for the future.If you’re not using FileMaker 2023, now’s the time to discover how to boost the performance of your custom apps, increase scalability with more hosting capacity for users and files, and better protect your data with enhanced security protocols. Check out what’s new.
Home
⟩
Customer Stories
⟩
Fast cars, now with fast contracts, thanks to Claris FileMaker
Platform
Claris Platform
Claris FileMaker
Claris Connect
Claris Studio
Cloud hosting
Support
Knowledge Base(opens in a new window)
Updates & Release Notes
Documentation
System Status(opens in a new window)
Contact Support(opens in a new window)
Learn & Build
Get Certified
Claris Blog
Engineering Blog(opens in a new window)
Get Training(opens in a new window)
Marketplace(opens in a new window)
All Resources
Partners
Overview
Find a Partner
Ask an Expert
Become a Partner
Partner Community(opens in a new window)
Solutions
Customer Stories
Use Cases
K-12 Education
IT Pros
Low-code Development
Community
Claris Community(opens in a new window)
Claris Engage 2024
Events
Company
About Us
Career Opportunities(opens in a new window)
Resellers
Contact Us
Free Trial
Pricing
Follow us on Linkedin
Follow us on Twitter
%GFOOT-YOUTUBE-SECRET-TEXT
Copyright © 2024, Claris International Inc.
Terms of Use
Legal
Privacy Policy
Piracy
Security
ENChoose Your Country or Region

Please enter a review.

Password

this password ensures that you have the permission to update this platform.

Building a winning fantasy football team on data, not luck.
Claris
Platform
Claris PlatformClaris Platform
The unified tech-building platform taking everyday innovation to the next level.
Claris FileMaker
Build powerful custom apps with the industry-leading professional toolset.
Claris Connect
Seamlessly integrate and automate entire tech stacks and workflows.
Claris Studio
Build rich web experiences for internal and external users with our cloud-native toolset.
Upgrade to the latestUpgrade to the latest
- Take advantage of all Claris platform features to enhance your custom apps. Learn how
Resources
ResourcesResources
Instant access to global resources like tutorials, workshops, and training.
Support
Knowledge Base
Updates & Release Notes
Documentation
System Status
Contact Support
Learn & Build
Get Certified
Claris Blog
Engineering Blog
Get Training
Marketplace
Explore Community
Claris Community
Claris Engage 2024
Events
Partners
Claris PartnersClaris Partners
Tap into our worldwide network of 1,400+ partners and counting.
Find a Partner
Connect with a Claris Partner to build and deploy your solution.
Ask an Expert
Need help, guidance, or advice on Claris? Ask a Claris expert.
Become a Partner
Join the Claris Partner program and expand your business.
Solutions
"The impact that FileMaker has had on our business has been invaluable."See Claris in action
Custom Claris software doubles this tyre retailer's sales.
Customer Stories
See how the Claris platform transformed these businesses, schools, and organizations.
Use Cases
Redefine the way you work and what is possible for your organization with Claris.
Claris for:
K-12 Education
IT Pros
Low-code Development
Pricing
Search
Upgrade
Free Trial
CUSTOMER STORIES September 23, 2021 FantasyOmatic Building a winning fantasy football team on data, not luck.
Industry Entertainment
Solution App earned industry respect and now is viewed as a top-five most accurate source of predictive performance.
Benefits Custom application leverages artificial intelligence and core machine learning to strive for the best fantasy football projections.
To view this video please enable JavaScript, and consider upgrading to a web browser that 				supports HTML5 video
Chris Anthony is obsessed with fantasy football. So much so, he set out to find a way to beat his friends and families at the game. Ten years ago, he built a custom app with Claris FileMaker to leverage real-world data to bring artificial intelligence (AI) to the fantasy team selection process. Thus, FantasyOmatic was born — an app that powers a popular web service, providing football enthusiasts with weekly ratings and rest-of-season projections.A love of the game — and data. Fantasy football is serious business, estimated to be worth approximately $7.2 billion, with about 40 million people participating across the United States and Canada.* For Chris Anthony, founder of FantasyOmatic, playing in a fantasy football league was fun, but he admits he really wanted to win.“I was born in Green Bay, Wisconsin and football is just in my blood,” shares Chris. “As a tech professional, I work with data all of the time and had an idea a decade ago to merge my love of information and fantasy football. I wanted to find a way to beat the system — and my fellow players.”Machine learning at the core.When setting off to build an intelligent fantasy football app, Chris knew just where to start, having used FileMaker for low-code development to support some personal hobbies. With FileMaker, the application, FantasyOmatic, used machine learning (ML) to assess a variety of data points, such as player career performance, game location, and defensive matchups, to calculate player rankings and predictions. The approach has evolved over the years, incorporating new sports data and allowing the predictive performance service to get better with new FileMaker releases.“Claris keeps releasing new FileMaker technology, allowing us to continuously modernize our platform,” Chris continues. “For example, we originally used an API to connect to a system to run our ML model and create the ratings for us. Now, with FileMaker’s native API, we integrate directly and use its core ML functionality to pull data right out of the application, running predictions on our website and allowing subscribers to access for their own fantasy teams.”Earning industry respect.To put FantasyOmatic to the test, back in 2012 Chris entered the app’s projections into a fantasy football industry accuracy contest. At the end of the 2012 NFL season, the projections ranked as the 12th most accurate of the year, beating experts at known fantasy sites, such as ESPN.com, NFL.com, and CBS.com. In 2019, FantasyOmatic landed in the top 10 most accurate sites, then in 2020, earned a place in the top five! Today, FantasyOmatic is routinely recognized for its prediction accuracy, fantasy tools, and weekly rankings — powered 100 percent by machine learning approach.“The first few years our predictive game model was in place, we went on to accurately predict three of four consecutive Super Bowl winners,” says Isaac, a developer with FantasyOmatic. “Our system outperformed many of the big data predictive companies and their models, earning us respect right out of the gate.Fantasy tools for all.FantasyOmatic offers a mix of free and subscription-only content, providing users with valuable and easy-to-use insights related to team’s strength of schedule, defensive ratings, individual team matchups, and individual player comparisons.“We use a calculation field to write a weekly preview article highlighting players to look out for each week,” adds Luke, a developer with FantasyOmatic. “Readers probably don’t realize that it’s the application’s AI functionality authoring the content. It’s that user-friendly.”Competing against the big dogs.Organizations spend big bucks to compete in the fantasy football arena, throwing millions of dollars behind applications and prediction tools. FileMaker and the power of core ML allows FantasyOmatic to play right alongside companies with larger staff and more extensive budgets.“We are a small team but making a big impact on the industry,” Chris adds. “With FileMaker, we’re able to do a better job predicting fantasy football outcomes — and do it more efficiently, cost effectively, and with more agility.”Ready to build your own custom app? Discover how Claris FileMaker can push your development project across the goal line. Download a free 45-day trial today.Or are you looking for a pro developer to be your quarterback? Find a Claris Partner near you.* https://www.cnn.com/2020/12/05/us/fantasy-football-coronavirus-challenges-trnd/index.html
Home
⟩
Customer Stories
⟩
Building a winning fantasy football team on data, not luck
Platform
Claris Platform
Claris FileMaker
Claris Connect
Claris Studio
Cloud hosting
Support
Knowledge Base(opens in a new window)
Updates & Release Notes
Documentation
System Status(opens in a new window)
Contact Support(opens in a new window)
Learn & Build
Get Certified
Claris Blog
Engineering Blog(opens in a new window)
Get Training(opens in a new window)
Marketplace(opens in a new window)
All Resources
Partners
Overview
Find a Partner
Ask an Expert
Become a Partner
Partner Community(opens in a new window)
Solutions
Customer Stories
Use Cases
K-12 Education
IT Pros
Low-code Development
Community
Claris Community(opens in a new window)
Claris Engage 2024
Events
Company
About Us
Career Opportunities(opens in a new window)
Resellers
Contact Us
Free Trial
Pricing
Follow us on Linkedin
Follow us on Twitter
%GFOOT-YOUTUBE-SECRET-TEXT
Copyright © 2024, Claris International Inc.
Terms of Use
Legal
Privacy Policy
Piracy
Security
ENChoose Your Country or Region

Please enter a review.

Password

this password ensures that you have the permission to update this platform.

Join our Live Demo Webinars hosted every Wednesday.    Register Now.
Funderburk Roofing sends productivity through the roof
Product
Solutions
Pricing
Resources
Login
REQUEST A TRIAL
GET A DEMO
menu
close
Product
Solutions
Pricing
Resources
SEARCH
Login
Request a Trial
Get a Demo
west
Why TrueContext
Field Service App Platform
Adapt, automate, and transform your field operation
Advanced Automation
Double the productivity, half the effort
Connected Data
Break down data silos across your business
Compliance & Security
A platform that meets your IT requirements
Capabilities
Workflow Creation
Built for complex field environments
Mobile App
Equip your teams anywhere and in any language
Reporting & Analytics
Visibility now, predictability for tomorrow
Integrations
ServiceNow
Salesforce
ServiceMax
Microsoft
API Integrations
More…
west
Use Cases
Installation
More assets in less time with guided workflows
Maintenance & Repair
Improve asset uptime with predictive maintenance
Inspections & Compliance
Optimize your operational excellence
Environment, Health & Safety
Protect workers, the public, and the environment
Industries
Industrial Equipment
Power asset performance and human safety
Medical Equipment
Precision for sophisticated instrumentation
Oil & Gas
Operational excellence across the energy stream
Field Service
Break new ground in productivity, quality, and safety
west
Explore
Customer Stories
TrueContext applied in enterprise environments
Professional Services
Digitization at speed and at scale
Events
Explore emerging trends with us at upcoming events
Blog
Stories and insights from the field
Learn
Knowledge Base
Answers to the most common product questions
Product Documentation
TrueContext features, usage, and technical details
TrueContext University
Hands-on training to optimize your deployment
Resource Library
Content for your industry and application
Connect
Community
Collaborate with industry peers
Contact Support
Having trouble? Ask our product support team
Talk to Sales
See how TrueContext can help your business
Customer Story
Funderburk Roofing sends productivity through the roof
Johnson Controls empowers 7,000+ technicians
Find out how they fundamentally changed how they do business.
Watch Video
Global company reduces admin burden
See how a global company moved away from spreadsheets.
Read Story
FLNG facility realizes 332% ROI
Discover how this energy facility eliminated paper forms.
Read Story
VIEW ALL RESOURCES
Still have questions?
Book a 15-minute chat to learn how you can make TrueContext work for you.
First NameLast NameCompanyPhoneEmailI agree to the TrueContext Privacy Policy.I agree to receive information regarding TrueContext and its products, and any other marketing communications by email (optional).Are you human?
By submitting this form, you agree to our privacy policy.
LinkedIn
Facebook
YouTube
Capabilities
Low-Code App Platform
Multi-Language
Integrations
Professional Services
White Label
Field Service Management
Solutions
Enterprise
Installation
Maintenance & Repair
Inspections & Compliance
Environment, Health & Safety
Support
Knowledge Base
Product Documentation
Service Status
Contact support
Explore
Blog
University
Resource Library
Community
Company
About Us
Careers
Newsroom
Partnerships
Copyright © 2024 TrueContext Corporation.
Privacy Policy
Terms of Use
Patents & Trademarks
Accessibility

Please enter a review.

Password

this password ensures that you have the permission to update this platform.

Join our Live Demo Webinars hosted every Wednesday.    Register Now.
Gateway Mechanical Services improves customer service and reduces costs
Product
Solutions
Pricing
Resources
Login
REQUEST A TRIAL
GET A DEMO
menu
close
Product
Solutions
Pricing
Resources
SEARCH
Login
Request a Trial
Get a Demo
west
Why TrueContext
Field Service App Platform
Adapt, automate, and transform your field operation
Advanced Automation
Double the productivity, half the effort
Connected Data
Break down data silos across your business
Compliance & Security
A platform that meets your IT requirements
Capabilities
Workflow Creation
Built for complex field environments
Mobile App
Equip your teams anywhere and in any language
Reporting & Analytics
Visibility now, predictability for tomorrow
Integrations
ServiceNow
Salesforce
ServiceMax
Microsoft
API Integrations
More…
west
Use Cases
Installation
More assets in less time with guided workflows
Maintenance & Repair
Improve asset uptime with predictive maintenance
Inspections & Compliance
Optimize your operational excellence
Environment, Health & Safety
Protect workers, the public, and the environment
Industries
Industrial Equipment
Power asset performance and human safety
Medical Equipment
Precision for sophisticated instrumentation
Oil & Gas
Operational excellence across the energy stream
Field Service
Break new ground in productivity, quality, and safety
west
Explore
Customer Stories
TrueContext applied in enterprise environments
Professional Services
Digitization at speed and at scale
Events
Explore emerging trends with us at upcoming events
Blog
Stories and insights from the field
Learn
Knowledge Base
Answers to the most common product questions
Product Documentation
TrueContext features, usage, and technical details
TrueContext University
Hands-on training to optimize your deployment
Resource Library
Content for your industry and application
Connect
Community
Collaborate with industry peers
Contact Support
Having trouble? Ask our product support team
Talk to Sales
See how TrueContext can help your business
Customer Story
Gateway Mechanical Services improves customer service and reduces costs
picture_as_pdf
Download thiscase study
Business Goals
Reduce costs by replacing a paper-based system with a mobile one
Improve customer service
Reduce billing errors
Transition to a mobile based dispatching system
Integrate forms data collection to their ERP system
Outcomes & Results
Improved field tools and information available for technicians
Increased cash flow by over $1 million
Paid for the TrueContext deployment by eliminating printed forms
Reduced billing errors
Delivered higher quality information to customers, faster
The Challenge
Gateway had been using a paper-based system for handling its technicians’ work. They filled out paper forms for site inspections, hazard assessments, maintenance and more. Technicians turned in the forms to company offices, and the forms were shuttled around for tasks such as invoicing. Office staff had to manually input them into Gateway’s ERP system.
“The entire process was expensive, inefficient, and time-consuming,” says Dave Herbert, IT Manager for Gateway. “In addition to costing us time and money, it led to billing problems because of invoicing errors and a long delay between finishing a job and sending an invoice.”
In 2013, the Gateway board informed the company CEO that costs were too high, including dispatching technicians and managing technicians’ work, and that customers didn’t feel they were getting enough information from Gateway about the services. It asked the CEO to fix the problem.
The Solution
Gateway’s telecommunications provider suggested that the company talk to TrueContext, which develops and sells a mobile workflow platform used by more than 3,500 businesses.
“We tried out TrueContext, and it became clear early on that the solution was exactly what we needed,” says Herbert. “It was easy for our technicians to use, and we were able to integrate a few key forms with our backend systems.
Gateway chose to standardize the TrueContext solution on Android because the mobile operating system is easy to deploy and fits well with other company initiatives, such as Active Directory synchronization and running Citrix clients. Android also allowed Gateway employees the choice to select any Android device they wanted. They no longer had to be tied to one single manufacturer. Employees use 14 different types of Android devices from Samsung, HTC, Huawei and Sony.
With TrueContext, when a customer calls for maintenance help, the information is entered into Gateway’s ERP system. It’s routed to the TrueContext server, which sends a message to a technician’s Android phone. The TrueContext app alerts the technicians about the job and includes important background information.
When technicians visit the site and complete the work, they use the TrueContext Android app to record the work done with photos. This upload automatically triggers an email to the customer with details about the completed work, along with photos for verification. For billing, a salesperson reviews all completed orders electronically before invoices are sent out.
“TrueContext was extremely easy to deploy, and worked right away with our Android devices. It was also simple to tie to our backend systems,” says Herbert.
The Benefits
Savings and overall benefits from the TrueContext-Android deployment have been dramatic. Simply eliminating the purchase of printed forms has paid for the entire system. Technicians are more efficient, and work quality has improved because they have more comprehensive information than before.
Gateway reduced data entry time by 400 percent. It has also improved cash flow by more than $1 million due to faster billing, while reducing data entry errors. Customers are more satisfied because they get more accurate information and better services.
“TrueContext with Android will save us money and make us more effective. That will help us accomplish our primary goal — to provide maintenance, construction, and other services in the most efficient way possible for our customers.“
DAVE HERBERT, IT MANAGER, GATEWAY MECHANICAL SERVICES
picture_as_pdf
Download thiscase study
Business Goals
Reduce costs by replacing a paper-based system with a mobile one
Improve customer service
Reduce billing errors
Transition to a mobile based dispatching system
Integrate forms data collection to their ERP system
Outcomes & Results
Improved field tools and information available for technicians
Increased cash flow by over $1 million
Paid for the TrueContext deployment by eliminating printed forms
Reduced billing errors
Delivered higher quality information to customers, faster
The Challenge
Gateway had been using a paper-based system for handling its technicians’ work. They filled out paper forms for site inspections, hazard assessments, maintenance and more. Technicians turned in the forms to company offices, and the forms were shuttled around for tasks such as invoicing. Office staff had to manually input them into Gateway’s ERP system.
“The entire process was expensive, inefficient, and time-consuming,” says Dave Herbert, IT Manager for Gateway. “In addition to costing us time and money, it led to billing problems because of invoicing errors and a long delay between finishing a job and sending an invoice.”
In 2013, the Gateway board informed the company CEO that costs were too high, including dispatching technicians and managing technicians’ work, and that customers didn’t feel they were getting enough information from Gateway about the services. It asked the CEO to fix the problem.
The Solution
Gateway’s telecommunications provider suggested that the company talk to TrueContext, which develops and sells a mobile workflow platform used by more than 3,500 businesses.
“We tried out TrueContext, and it became clear early on that the solution was exactly what we needed,” says Herbert. “It was easy for our technicians to use, and we were able to integrate a few key forms with our backend systems.
Gateway chose to standardize the TrueContext solution on Android because the mobile operating system is easy to deploy and fits well with other company initiatives, such as Active Directory synchronization and running Citrix clients. Android also allowed Gateway employees the choice to select any Android device they wanted. They no longer had to be tied to one single manufacturer. Employees use 14 different types of Android devices from Samsung, HTC, Huawei and Sony.
With TrueContext, when a customer calls for maintenance help, the information is entered into Gateway’s ERP system. It’s routed to the TrueContext server, which sends a message to a technician’s Android phone. The TrueContext app alerts the technicians about the job and includes important background information.
When technicians visit the site and complete the work, they use the TrueContext Android app to record the work done with photos. This upload automatically triggers an email to the customer with details about the completed work, along with photos for verification. For billing, a salesperson reviews all completed orders electronically before invoices are sent out.
“TrueContext was extremely easy to deploy, and worked right away with our Android devices. It was also simple to tie to our backend systems,” says Herbert.
The Benefits
Savings and overall benefits from the TrueContext-Android deployment have been dramatic. Simply eliminating the purchase of printed forms has paid for the entire system. Technicians are more efficient, and work quality has improved because they have more comprehensive information than before.
Gateway reduced data entry time by 400 percent. It has also improved cash flow by more than $1 million due to faster billing, while reducing data entry errors. Customers are more satisfied because they get more accurate information and better services.
“TrueContext with Android will save us money and make us more effective. That will help us accomplish our primary goal — to provide maintenance, construction, and other services in the most efficient way possible for our customers.“
DAVE HERBERT, IT MANAGER, GATEWAY MECHANICAL SERVICES
Johnson Controls empowers 7,000+ technicians
Find out how they fundamentally changed how they do business.
Watch Video
Global company reduces admin burden
See how a global company moved away from spreadsheets.
Read Story
FLNG facility realizes 332% ROI
Discover how this energy facility eliminated paper forms.
Read Story
VIEW ALL RESOURCES
Still have questions?
Book a 15-minute chat to learn how you can make TrueContext work for you.
First NameLast NameCompanyPhoneEmailI agree to the TrueContext Privacy Policy.I agree to receive information regarding TrueContext and its products, and any other marketing communications by email (optional).Are you human?
By submitting this form, you agree to our privacy policy.
LinkedIn
Facebook
YouTube
Capabilities
Low-Code App Platform
Multi-Language
Integrations
Professional Services
White Label
Field Service Management
Solutions
Enterprise
Installation
Maintenance & Repair
Inspections & Compliance
Environment, Health & Safety
Support
Knowledge Base
Product Documentation
Service Status
Contact support
Explore
Blog
University
Resource Library
Community
Company
About Us
Careers
Newsroom
Partnerships
Copyright © 2024 TrueContext Corporation.
Privacy Policy
Terms of Use
Patents & Trademarks
Accessibility

Please enter a review.

Password

this password ensures that you have the permission to update this platform.

Scientists find underwater wonders in Yucatan Peninsula.
Claris
Platform
Claris PlatformClaris Platform
The unified tech-building platform taking everyday innovation to the next level.
Claris FileMaker
Build powerful custom apps with the industry-leading professional toolset.
Claris Connect
Seamlessly integrate and automate entire tech stacks and workflows.
Claris Studio
Build rich web experiences for internal and external users with our cloud-native toolset.
Upgrade to the latestUpgrade to the latest
- Take advantage of all Claris platform features to enhance your custom apps. Learn how
Resources
ResourcesResources
Instant access to global resources like tutorials, workshops, and training.
Support
Knowledge Base
Updates & Release Notes
Documentation
System Status
Contact Support
Learn & Build
Get Certified
Claris Blog
Engineering Blog
Get Training
Marketplace
Explore Community
Claris Community
Claris Engage 2024
Events
Partners
Claris PartnersClaris Partners
Tap into our worldwide network of 1,400+ partners and counting.
Find a Partner
Connect with a Claris Partner to build and deploy your solution.
Ask an Expert
Need help, guidance, or advice on Claris? Ask a Claris expert.
Become a Partner
Join the Claris Partner program and expand your business.
Solutions
"The impact that FileMaker has had on our business has been invaluable."See Claris in action
Custom Claris software doubles this tyre retailer's sales.
Customer Stories
See how the Claris platform transformed these businesses, schools, and organizations.
Use Cases
Redefine the way you work and what is possible for your organization with Claris.
Claris for:
K-12 Education
IT Pros
Low-code Development
Pricing
Search
Upgrade
Free Trial
CUSTOMER STORIES November 29, 2021 Great Maya Aquifer Scientists find underwater wonders in Yucatan Peninsula.
Industry Archeological research
Solution Mobile-first solution has revolutionized the way the research team works, and app has improved inventory management by 80 percent.
Benefits Claris Partner, Creative Databases, developed a custom app for the GAM team to document artifacts and other discoveries, which elevated research processes and automated manual procedures.
Diver explores cave in Quintana Roo. Photo by Philip Lehman, GAM project explorer.
Divers in flooded cave record a vessel for digital preservation. Photo by Jill Heinerth.
Arturo Bayona, head of environmental studies at GAM, takes water quality samples in a Yucatan cenote. Photo by Karla Ortega.
Ana Celis, research coordinator, opens FileMaker Go for field recording at Cenote Maravilla. Photo by Pedro Almada.
GAM desktop.
The Yucatan Peninsula, which separates the Gulf of Mexico from the Caribbean Sea, offers inviting sandy beaches and crystal blue waters popularized by resort communities within Belize and Mexico. However, the surrounding waters deliver much more than a beautiful backdrop. It’s also home to one of the largest and most complex aquifer systems in the world, containing delicate archeological and paleontological materials.Founded by Guillermo De Anda, underwater archeologist, researchers for the Great Maya Aquifer (GAM) project have been exploring this underwater world for decades, with mind-blowing historical and cultural discoveries along the way.The GAM team works with renowned experts from around the globe. National Geographic Society, the National Institute of Anthropology and History, the National Autonomous University of Mexico, California State University, and other institutions help share the wonders of caves and cenotes with the rest of the world.Extensive research leads to marvelous discoveries.As part of GAM’s mission to explore, understand, and protect this important underground water system, the team conducts extensive research ranging from cave archeology to working with biology experts to evaluate stromatolites, bacteria found only in select places on earth, such as the Bacalar Lagoon in Quintana Roo, Mexico.Inside the caves, divers and scientists have made great discoveries, including archeological and paleontological rarities like Mayan ceramics and wall engravings. Plus, when exploring a cenote in the Yucatan, De Anda unearthed bear bones from the Ice Age (approximately 15 thousand years ago) — the first known record that bears inhabited the area.One of the team’s most exciting finds occurred in 2019. When searching for a sacred well beneath the Mayan city of Chichen Itza, members of GAM discovered an underground cave containing a trove of archeological elements — deposited by the ancient Mayans as an offering for the gods of the underworld — and untouched for more than a thousand years.Innovative exploration yet manual data collection.With expert archeologists, biologists, underwater photographers, and specialized cave divers contributing to GAM’s research and exploration, studying sites sacred to the Mayan history and culture requires significant teamwork to safely pursue exploration.“Our teams conduct deep water dives and rappel into caves, navigating spaces where humans rarely traverse,” says Guillermo. “With such tremendous human effort involved, we want to accurately and easily document every significant finding.”Traditionally, GAM relied on manual methods for data collection, recording information in the field via tedious reporting methods, logged by hand and stored in hundreds of spreadsheets. However, the group wanted to simplify its processes by leveraging automated inventory control to better gather, log, and share the team’s ongoing underwater discoveries.Diving in with a Claris Platinum Partner.Working with Creative Databases, a Claris Platinum Partner, GAM turned to Claris FileMaker to elevate research efforts and automate manual processes with a low-code custom app. Using FileMaker Pro, the research group created a custom app to upload and store all information — a single repository for written documentation, videos, images, and audio.“Thanks to FileMaker, we have a secure location for cataloging our data, which allows researchers working across disciplines to easily cross-check details. This gave our team peace of mind knowing that GAM information is current and protected.” continues Guillermo.
Mobile solution works in flooded caves deep within the Mayan jungle.With GAM’s underwater exploration taking its archeologists to remote locations, the organization wanted capture and recording capabilities to extend into the field. Therefore, GAM also took advantage of FileMaker Go, expanding the database created in FileMaker Pro to keep individuals productive from anywhere.“We now have a mobile-first solution at our fingertips that lets users digitally record information on an iPad or iPhone and associate a geographic location with the record,” adds Guillermo.Claris FileMaker, a strategic ally.Evolving from manual to automated research processes improved GAM’s information capture and inventory management by 80 percent, freeing up resources to broaden explorations and deepen the analysis of findings.“We revolutionized the way we work in the field and how we manage information, driving efficiency across the board. FileMaker is our strategic ally and serves as the go-to source for all GAM-related content. And since we've found FileMaker, we’re a foundation primed and ready for our next major discovery,” exclaims Guillermo.Are you ready to dive into your next project? Explore how to use a low-code platform to create a custom app.Need help getting your application afloat? Turn to a Claris Partner who can help develop a custom app for your organization.
Home
⟩
Customer Stories
⟩
Scientists find underwater wonders in Yucatan Peninsula
Platform
Claris Platform
Claris FileMaker
Claris Connect
Claris Studio
Cloud hosting
Support
Knowledge Base(opens in a new window)
Updates & Release Notes
Documentation
System Status(opens in a new window)
Contact Support(opens in a new window)
Learn & Build
Get Certified
Claris Blog
Engineering Blog(opens in a new window)
Get Training(opens in a new window)
Marketplace(opens in a new window)
All Resources
Partners
Overview
Find a Partner
Ask an Expert
Become a Partner
Partner Community(opens in a new window)
Solutions
Customer Stories
Use Cases
K-12 Education
IT Pros
Low-code Development
Community
Claris Community(opens in a new window)
Claris Engage 2024
Events
Company
About Us
Career Opportunities(opens in a new window)
Resellers
Contact Us
Free Trial
Pricing
Follow us on Linkedin
Follow us on Twitter
%GFOOT-YOUTUBE-SECRET-TEXT
Copyright © 2024, Claris International Inc.
Terms of Use
Legal
Privacy Policy
Piracy
Security
ENChoose Your Country or Region

Please enter a review.

Password

this password ensures that you have the permission to update this platform.

From big dreams to bright lights with Claris FileMaker.
Claris
Platform
Claris PlatformClaris Platform
The unified tech-building platform taking everyday innovation to the next level.
Claris FileMaker
Build powerful custom apps with the industry-leading professional toolset.
Claris Connect
Seamlessly integrate and automate entire tech stacks and workflows.
Claris Studio
Build rich web experiences for internal and external users with our cloud-native toolset.
Upgrade to the latestUpgrade to the latest
- Take advantage of all Claris platform features to enhance your custom apps. Learn how
Resources
ResourcesResources
Instant access to global resources like tutorials, workshops, and training.
Support
Knowledge Base
Updates & Release Notes
Documentation
System Status
Contact Support
Learn & Build
Get Certified
Claris Blog
Engineering Blog
Get Training
Marketplace
Explore Community
Claris Community
Claris Engage 2024
Events
Partners
Claris PartnersClaris Partners
Tap into our worldwide network of 1,400+ partners and counting.
Find a Partner
Connect with a Claris Partner to build and deploy your solution.
Ask an Expert
Need help, guidance, or advice on Claris? Ask a Claris expert.
Become a Partner
Join the Claris Partner program and expand your business.
Solutions
"The impact that FileMaker has had on our business has been invaluable."See Claris in action
Custom Claris software doubles this tyre retailer's sales.
Customer Stories
See how the Claris platform transformed these businesses, schools, and organizations.
Use Cases
Redefine the way you work and what is possible for your organization with Claris.
Claris for:
K-12 Education
IT Pros
Low-code Development
Pricing
Search
Upgrade
Free Trial
CUSTOMER STORIES October 14, 2021 Kinetic Lighting From big dreams to bright lights with Claris FileMaker.
Industry Event Production
Solution Scalability of Claris FileMaker supported company's fast growth, tracking numerous resources, and mobile functionality reduced paper processes and increased productivity.
Benefits Custom app provides seamless SKU (stock-keeping unit) tracking, inventory management, rental tracking, and streamlined business operations.
To view this video please enable JavaScript, and consider upgrading to a web browser that 				supports HTML5 video
David Rosen launched his business as many dreamers do — from an apartment, with big plans, and limited resources. But he also had an ace up his sleeve: the best low-code platform."When I started out on my own in the '90s, my parents bought me Claris FileMaker as a gift," says David, the one of the three owners of Kinetic Lighting. "I remember installing it, and I figured out how to how to build a program that could track all my gigs."As David expanded his business, Claris FileMaker scaled with him. He and his two partners, Daniel Bortz and James Schipper, now own Kinetic Lighting, a premier company that rents and sells theatrical stage lighting for corporate events, concerts, festivals, and film projects. The company also provides turnkey production services for live events."As the company grew, our needs from a software standpoint grew exponentially," recalls David. "All of a sudden, we went from a having few pieces of equipment in the apartment to thousands in a large warehouse. We had more employees who all needed to use the program, and many more clients, orders, and gigs.”Juggling fast growth and inventory management with custom business apps.Fast growth is a good thing, but it can also complicate inventory management. David knew his team would need to keep a close eye on every order — especially in the high-stakes entertainment industry, where one missing part or late delivery can cause major disruption.The Kinetic Lighting team soon realized their rental app needed to integrate with other web apps, so to keep operations on track, David again turned to FileMaker and the experts at Angel City Data, a Claris Partner. Together, they created a program that would help the warehouse team easily manage every quote, contract, invoice, and item that linked to each order. Thanks to the Claris platform, all data seamlessly flows to and from the various apps.Kinetic Lighting’s operations manager Brian La Rosa notes, "The program has drag-and-drop features that allows us to use all of the information that we have, whenever we want it. I can pull anything into any record at any time."The company has specifically benefited from adding mobile functionality into business operations. Using tablets to manage inventory in real time has reduced paper processes and increased staff productivity.A low-code platform to grow with — and run on.With detailed information at their fingertips, the Kinetic Lighting team can better focus on their clients, even as they manage thousands of lights and associated parts.According to David, "Often, people are astounded by how fast we can get reports and give answers. FileMaker makes it so quick and easy to find any asset and all the transaction history.”As an early adopter, David also knows firsthand to never stop exploring what you can do with FileMaker and custom business apps. "It's allowed someone like me, who's got no coding experience at all, to build a program that our business can actually run on.”Are you interested in leveraging low code to provide inventory management best practices? To learn more, download our ebook on how to streamline repetitive tasks.Or would you prefer to have a Claris Partner shed some light on your digital project? Find a Claris Partner near you.
Home
⟩
Customer Stories
⟩
From big dreams to bright lights with Claris FileMaker
Platform
Claris Platform
Claris FileMaker
Claris Connect
Claris Studio
Cloud hosting
Support
Knowledge Base(opens in a new window)
Updates & Release Notes
Documentation
System Status(opens in a new window)
Contact Support(opens in a new window)
Learn & Build
Get Certified
Claris Blog
Engineering Blog(opens in a new window)
Get Training(opens in a new window)
Marketplace(opens in a new window)
All Resources
Partners
Overview
Find a Partner
Ask an Expert
Become a Partner
Partner Community(opens in a new window)
Solutions
Customer Stories
Use Cases
K-12 Education
IT Pros
Low-code Development
Community
Claris Community(opens in a new window)
Claris Engage 2024
Events
Company
About Us
Career Opportunities(opens in a new window)
Resellers
Contact Us
Free Trial
Pricing
Follow us on Linkedin
Follow us on Twitter
%GFOOT-YOUTUBE-SECRET-TEXT
Copyright © 2024, Claris International Inc.
Terms of Use
Legal
Privacy Policy
Piracy
Security
ENChoose Your Country or Region

Please enter a review.

Password

this password ensures that you have the permission to update this platform.

Join our Live Demo Webinars hosted every Wednesday.    Register Now.
Majan Electricity sparks productivity with TrueContext
Product
Solutions
Pricing
Resources
Login
REQUEST A TRIAL
GET A DEMO
menu
close
Product
Solutions
Pricing
Resources
SEARCH
Login
Request a Trial
Get a Demo
west
Why TrueContext
Field Service App Platform
Adapt, automate, and transform your field operation
Advanced Automation
Double the productivity, half the effort
Connected Data
Break down data silos across your business
Compliance & Security
A platform that meets your IT requirements
Capabilities
Workflow Creation
Built for complex field environments
Mobile App
Equip your teams anywhere and in any language
Reporting & Analytics
Visibility now, predictability for tomorrow
Integrations
ServiceNow
Salesforce
ServiceMax
Microsoft
API Integrations
More…
west
Use Cases
Installation
More assets in less time with guided workflows
Maintenance & Repair
Improve asset uptime with predictive maintenance
Inspections & Compliance
Optimize your operational excellence
Environment, Health & Safety
Protect workers, the public, and the environment
Industries
Industrial Equipment
Power asset performance and human safety
Medical Equipment
Precision for sophisticated instrumentation
Oil & Gas
Operational excellence across the energy stream
Field Service
Break new ground in productivity, quality, and safety
west
Explore
Customer Stories
TrueContext applied in enterprise environments
Professional Services
Digitization at speed and at scale
Events
Explore emerging trends with us at upcoming events
Blog
Stories and insights from the field
Learn
Knowledge Base
Answers to the most common product questions
Product Documentation
TrueContext features, usage, and technical details
TrueContext University
Hands-on training to optimize your deployment
Resource Library
Content for your industry and application
Connect
Community
Collaborate with industry peers
Contact Support
Having trouble? Ask our product support team
Talk to Sales
See how TrueContext can help your business
Customer Story
Majan Electricity sparks productivity with TrueContext
picture_as_pdf
Download thiscase study
Business Goals
Uncover the causes of electricity losses
Quickly collect accurate meter readings
Significantly reduce data entry
Outcomes & Results
Accurate meter readings discovered causes of electricity losses
70% reduction in data entry personnel
The Challenge
Poor field data collection isn’t just an inconvenience. It doesn’t just stall productivity. It can also lead to loss of customer revenue.
Majan Electricity Company is a utility servicing 200,000 residential and commercial customers in northern Oman. The company was losing a significant portion of the electricity it was buying from generators and selling to its customers.
“A normal distribution system like ours would have electric losses between seven to eight per cent, maximum 10 per cent. In 2014, our overall losses were 14 per cent, and during summer 2015, our losses were somewhere near 20 per cent,” says Jonathan Wilks, Advisor of Regulatory Affairs.
MJEC’s Board of Directors mandated that Wilks’ department be brought in to discover why Majan was experiencing such heavy losses. The government regulators were also concerned at the high losses and were considering regulatory penalties.
“We were facing a situation where we might lose our license.”
Wilks’ team determined that the causes may have had to do with poor meter readings at customer locations, performed by company contractors.
Majan also faced problems on the administrative side. In a similar losses reduction inspection, 34,000 printed pages of inspection data flooded into the office for manual data entry and analysis. “Data entry was a nightmare,” says Wilks. Not only did it take a long time to enter all the data into the system, if meter data was missing from the paper forms, field workers had to return to sites to recapture the information. Due to paper-based processes, MJEC lost many man-hours on redundant field readings and could not leverage valuable revenue-earning data.
The Solution
Wilks turned to TrueContext, a sophisticated mobile solution that empowers organizations of all sizes to rapidly collect accurate and media-rich field data. Wilks looked into another mobile forms vendor, but decided that TrueContext was far more cost-effective. “TrueContext included an unlimited number of form submissions at a set price, which made it very cost-effective for us,” says Wilks.
To uncover the performance shortfalls of the company’s contractors, Wilks had Majan employees follow contractors on their routes, using mobile devices to capture the same meter data they were capturing. The objective was to get a more complete picture of what caused the losses.
The Benefits
TrueContext helped reveal that of the 34,000 meters that Majan has to visit every two weeks, about 1,800 were tampered with by customers for purposes of theft; 1,300 could not be accessed as they were behind locked doors; and 400 were damaged. Also, Majan discovered that some of the meter readers were manipulating the readings to benefit the customers. All these problems were contributing to the substantial losses the company was experiencing.
It was TrueContext’s rich data capture features that helped Majan uncover the full story. Field workers can provide in-depth details about the meters via comments and photo capture – information that Majan’s contractors hadn’t been recording.
The old paper-based process required contractors to manually jot down meter readings, a process vulnerable to frequent entry errors. If even a single digit is off, the reading is useless. With the new system, if a form includes a wrong reading, Majan can simply pull up a photo of the meter and rectify the mistake rather than drive back to the meter.
“Rather than spending our time on data entry, we now spend our time on data analysis.”
JONATHAN WILKS, ADVISOR OF REGULATORY AFFAIRS
TrueContext has also improved the efficiency of operations back at the office. Before going mobile, Majan had up to 20 employees doing data entry tasks, but after deploying the TrueContext solution, only six people were required – freeing up a significant amount of internal resources. Within a month’s time, Majan processed all its meter readings using the TrueContext solution.
Wilks plans to expand TrueContext to other regions within Majan’s service territory. He is also looking to harness the solution for different use cases, such as safety and equipment inspections and meter replacement. “There’s a lot of different forms we can use it for.”.
picture_as_pdf
Download thiscase study
Business Goals
Uncover the causes of electricity losses
Quickly collect accurate meter readings
Significantly reduce data entry
Outcomes & Results
Accurate meter readings discovered causes of electricity losses
70% reduction in data entry personnel
The Challenge
Poor field data collection isn’t just an inconvenience. It doesn’t just stall productivity. It can also lead to loss of customer revenue.
Majan Electricity Company is a utility servicing 200,000 residential and commercial customers in northern Oman. The company was losing a significant portion of the electricity it was buying from generators and selling to its customers.
“A normal distribution system like ours would have electric losses between seven to eight per cent, maximum 10 per cent. In 2014, our overall losses were 14 per cent, and during summer 2015, our losses were somewhere near 20 per cent,” says Jonathan Wilks, Advisor of Regulatory Affairs.
MJEC’s Board of Directors mandated that Wilks’ department be brought in to discover why Majan was experiencing such heavy losses. The government regulators were also concerned at the high losses and were considering regulatory penalties.
“We were facing a situation where we might lose our license.”
Wilks’ team determined that the causes may have had to do with poor meter readings at customer locations, performed by company contractors.
Majan also faced problems on the administrative side. In a similar losses reduction inspection, 34,000 printed pages of inspection data flooded into the office for manual data entry and analysis. “Data entry was a nightmare,” says Wilks. Not only did it take a long time to enter all the data into the system, if meter data was missing from the paper forms, field workers had to return to sites to recapture the information. Due to paper-based processes, MJEC lost many man-hours on redundant field readings and could not leverage valuable revenue-earning data.
The Solution
Wilks turned to TrueContext, a sophisticated mobile solution that empowers organizations of all sizes to rapidly collect accurate and media-rich field data. Wilks looked into another mobile forms vendor, but decided that TrueContext was far more cost-effective. “TrueContext included an unlimited number of form submissions at a set price, which made it very cost-effective for us,” says Wilks.
To uncover the performance shortfalls of the company’s contractors, Wilks had Majan employees follow contractors on their routes, using mobile devices to capture the same meter data they were capturing. The objective was to get a more complete picture of what caused the losses.
The Benefits
TrueContext helped reveal that of the 34,000 meters that Majan has to visit every two weeks, about 1,800 were tampered with by customers for purposes of theft; 1,300 could not be accessed as they were behind locked doors; and 400 were damaged. Also, Majan discovered that some of the meter readers were manipulating the readings to benefit the customers. All these problems were contributing to the substantial losses the company was experiencing.
It was TrueContext’s rich data capture features that helped Majan uncover the full story. Field workers can provide in-depth details about the meters via comments and photo capture – information that Majan’s contractors hadn’t been recording.
The old paper-based process required contractors to manually jot down meter readings, a process vulnerable to frequent entry errors. If even a single digit is off, the reading is useless. With the new system, if a form includes a wrong reading, Majan can simply pull up a photo of the meter and rectify the mistake rather than drive back to the meter.
“Rather than spending our time on data entry, we now spend our time on data analysis.”
JONATHAN WILKS, ADVISOR OF REGULATORY AFFAIRS
TrueContext has also improved the efficiency of operations back at the office. Before going mobile, Majan had up to 20 employees doing data entry tasks, but after deploying the TrueContext solution, only six people were required – freeing up a significant amount of internal resources. Within a month’s time, Majan processed all its meter readings using the TrueContext solution.
Wilks plans to expand TrueContext to other regions within Majan’s service territory. He is also looking to harness the solution for different use cases, such as safety and equipment inspections and meter replacement. “There’s a lot of different forms we can use it for.”.
Johnson Controls empowers 7,000+ technicians
Find out how they fundamentally changed how they do business.
Watch Video
Global company reduces admin burden
See how a global company moved away from spreadsheets.
Read Story
FLNG facility realizes 332% ROI
Discover how this energy facility eliminated paper forms.
Read Story
VIEW ALL RESOURCES
Still have questions?
Book a 15-minute chat to learn how you can make TrueContext work for you.
First NameLast NameCompanyPhoneEmailI agree to the TrueContext Privacy Policy.I agree to receive information regarding TrueContext and its products, and any other marketing communications by email (optional).Are you human?
By submitting this form, you agree to our privacy policy.
LinkedIn
Facebook
YouTube
Capabilities
Low-Code App Platform
Multi-Language
Integrations
Professional Services
White Label
Field Service Management
Solutions
Enterprise
Installation
Maintenance & Repair
Inspections & Compliance
Environment, Health & Safety
Support
Knowledge Base
Product Documentation
Service Status
Contact support
Explore
Blog
University
Resource Library
Community
Company
About Us
Careers
Newsroom
Partnerships
Copyright © 2024 TrueContext Corporation.
Privacy Policy
Terms of Use
Patents & Trademarks
Accessibility

Please enter a review.

Password

this password ensures that you have the permission to update this platform.

Get insight into commercial property earthquake damage ASAP.
Claris
Platform
Claris PlatformClaris Platform
The unified tech-building platform taking everyday innovation to the next level.
Claris FileMaker
Build powerful custom apps with the industry-leading professional toolset.
Claris Connect
Seamlessly integrate and automate entire tech stacks and workflows.
Claris Studio
Build rich web experiences for internal and external users with our cloud-native toolset.
Upgrade to the latestUpgrade to the latest
- Take advantage of all Claris platform features to enhance your custom apps. Learn how
Resources
ResourcesResources
Instant access to global resources like tutorials, workshops, and training.
Support
Knowledge Base
Updates & Release Notes
Documentation
System Status
Contact Support
Learn & Build
Get Certified
Claris Blog
Engineering Blog
Get Training
Marketplace
Explore Community
Claris Community
Claris Engage 2024
Events
Partners
Claris PartnersClaris Partners
Tap into our worldwide network of 1,400+ partners and counting.
Find a Partner
Connect with a Claris Partner to build and deploy your solution.
Ask an Expert
Need help, guidance, or advice on Claris? Ask a Claris expert.
Become a Partner
Join the Claris Partner program and expand your business.
Solutions
"The impact that FileMaker has had on our business has been invaluable."See Claris in action
Custom Claris software doubles this tyre retailer's sales.
Customer Stories
See how the Claris platform transformed these businesses, schools, and organizations.
Use Cases
Redefine the way you work and what is possible for your organization with Claris.
Claris for:
K-12 Education
IT Pros
Low-code Development
Pricing
Search
Upgrade
Free Trial
CUSTOMER STORIES October 28, 2021 Marx|Okubo Get insight into commercial property earthquake damage ASAP.
Industry Structural engineering
Solution Leveraged Claris FileMaker to create a custom app that sends clients real-time data about their buildings' structural impact from an earthquake.
Benefits Immediately after a seismic event, clients receive real-time report of properties affected, damage severity, and buildings requiring urgent attention.
To view this video please enable JavaScript, and consider upgrading to a web browser that 				supports HTML5 video
An earthquake typically leaves commercial real estate owners in the dark about which properties were impacted, how severe the damage is, and where to deploy resources first. Not anymore!Discover how Marx|Okubo – a national architecture, engineering, and construction firm – helps clients better understand property-specific impacts after a seismic event with its ASAP™ (Automated Structure Alert Program) solution built using Claris FileMaker.Low code without limits.“If I can envision it, I can build it with FileMaker,” says Alan Corkhill, director of technology for Marx|Okubo. And that’s exactly what he’s done.Having worked with FileMaker for more than 20 years, Alan introduced the low-code development platform within each company where he’s worked during the last two decades. At Marx|Okubo, FileMaker’s impact has been big and broad — starting with the development of a streamlined timecard system to support billing and evolving to integrate with CRM Dynamics, Box, and other cloud platforms. The result: Dozens of digital solutions leveraging the same data to drive business efficiencies and most recently, a proprietary application to support client services.“FileMaker is being used in so many ways to make Marx|Okubo even better,” shares Sandy Blair, vice president and regional manager of the company’s San Francisco office. “The platform has improved our internal processes and our client services. It’s been amazing to see the workplace innovation.”A client request plants the seed.Two years ago, a Marx|Okubo client experienced a severe earthquake in the vicinity of several of its properties. The client asked the firm for help, looking for insight to understand the risk across its portfolio and how to best prioritize response.“Thanks to our multidisciplinary approach to projects — with structural engineering, mechanical engineering, architecture, and technology all in-house — we were able to look at this industry need from all angles and the idea for our ASAP solution was born,” says Sandy.The firm knew where to turn to get the ASAP app off the ground: Claris Platinum Partner, SeedCode, and Claris FileMaker, of course.From seed to full-blown solution.SeedCode, a Claris Partner, has supported Marx|Okubo with a number of development projects over the years. For the ASAP solution, the firm wanted to marry information from its own seismic evaluations and risk assessments, conducted by the firm’s structural engineers to determine existing structural vulnerabilities, with real-time time data from the United States Geological Survey (USGS).“Many people intuitively think a building closest to the earthquake epicenter is the one that requires the most attention, but in fact, another that’s miles away may be most at risk due to building type, structural materials, or other factors” explains Sandy.SeedCode’s ProMaps application provided a strong foundational element for the project. Used with a combination of technologies – all driven from within FileMaker – the ProMaps app determines which properties fall within the USGS data for risk analysis and provides visual reporting.“One of the coolest features of the ASAP application is that it’s really behind the scenes,” shares Ann Kiser, project manager for customer projects at SeedCode. “Everything is automated and happening on the server, with reports sent out seamlessly thanks to automation powered by FileMaker.”Quick insight, quick response.Within minutes of a seismic event, clients receive a report to intelligently assess damage and send response teams to the right locations. With easy-to-use reports that are graphically displayed, clients see buildings’ proximity to event epicenter, site-specific severity, and damage classification, gaining actionable information to prioritize hardest hit locations.“The ASAP application allows our clients to reoccupy their structures much sooner by prioritizing the appropriate response after an event,” adds Jason Coray, director of structural engineering at Marx|Okubo. “ASAP provides a sigh of relief from clients, knowing what the event means to their individual properties.”Ann expands on the value. “There is incredible fear and uncertainty during natural disasters, and it’s pretty powerful to mitigate risk and give customers a level of confidence during the chaos.” A need + custom solution = deep impact.Marx|Okubo and SeedCode credit FileMaker’s flexibility and accessibility, which allow the firm to take control of its own business processes and scale as needs evolve. “Sure, there are off-the-shelf products available, but it’s customization that makes a solution perfectly matched to our business needs. FileMaker makes that possible,” Alan shares.Ann shares similar sentiments. “Imagination is a big part of software development, and I’m inspired every day seeing how FileMaker has impacted customers around the world and across so many industries. I tell every company to think about what you want the Claris platform to do for your business — and if you can wish it, then it’s possible.”Already imagining where your business could go with a custom app? Turn your wish into reality with help from a Claris Partner who can create a custom solution for you or offer consultation. Find a partner near you.
Home
⟩
Customer Stories
⟩
Get insight into commercial property earthquake damage ASAP
Platform
Claris Platform
Claris FileMaker
Claris Connect
Claris Studio
Cloud hosting
Support
Knowledge Base(opens in a new window)
Updates & Release Notes
Documentation
System Status(opens in a new window)
Contact Support(opens in a new window)
Learn & Build
Get Certified
Claris Blog
Engineering Blog(opens in a new window)
Get Training(opens in a new window)
Marketplace(opens in a new window)
All Resources
Partners
Overview
Find a Partner
Ask an Expert
Become a Partner
Partner Community(opens in a new window)
Solutions
Customer Stories
Use Cases
K-12 Education
IT Pros
Low-code Development
Community
Claris Community(opens in a new window)
Claris Engage 2024
Events
Company
About Us
Career Opportunities(opens in a new window)
Resellers
Contact Us
Free Trial
Pricing
Follow us on Linkedin
Follow us on Twitter
%GFOOT-YOUTUBE-SECRET-TEXT
Copyright © 2024, Claris International Inc.
Terms of Use
Legal
Privacy Policy
Piracy
Security
ENChoose Your Country or Region

Please enter a review.

Password

this password ensures that you have the permission to update this platform.

Join our Live Demo Webinars hosted every Wednesday.    Register Now.
Obayashi improves compliance reporting
Product
Solutions
Pricing
Resources
Login
REQUEST A TRIAL
GET A DEMO
menu
close
Product
Solutions
Pricing
Resources
SEARCH
Login
Request a Trial
Get a Demo
west
Why TrueContext
Field Service App Platform
Adapt, automate, and transform your field operation
Advanced Automation
Double the productivity, half the effort
Connected Data
Break down data silos across your business
Compliance & Security
A platform that meets your IT requirements
Capabilities
Workflow Creation
Built for complex field environments
Mobile App
Equip your teams anywhere and in any language
Reporting & Analytics
Visibility now, predictability for tomorrow
Integrations
ServiceNow
Salesforce
ServiceMax
Microsoft
API Integrations
More…
west
Use Cases
Installation
More assets in less time with guided workflows
Maintenance & Repair
Improve asset uptime with predictive maintenance
Inspections & Compliance
Optimize your operational excellence
Environment, Health & Safety
Protect workers, the public, and the environment
Industries
Industrial Equipment
Power asset performance and human safety
Medical Equipment
Precision for sophisticated instrumentation
Oil & Gas
Operational excellence across the energy stream
Field Service
Break new ground in productivity, quality, and safety
west
Explore
Customer Stories
TrueContext applied in enterprise environments
Professional Services
Digitization at speed and at scale
Events
Explore emerging trends with us at upcoming events
Blog
Stories and insights from the field
Learn
Knowledge Base
Answers to the most common product questions
Product Documentation
TrueContext features, usage, and technical details
TrueContext University
Hands-on training to optimize your deployment
Resource Library
Content for your industry and application
Connect
Community
Collaborate with industry peers
Contact Support
Having trouble? Ask our product support team
Talk to Sales
See how TrueContext can help your business
Customer Story
Obayashi improves compliance reporting
picture_as_pdf
Download thiscase study
Business Goals
Meet health and safety requirements
Effectively communicate critical health and safety data
Accelerate incident report processing time
Outcomes & Results
Over 12 form types mobilized, and growing
Over 30 hrs/month of data entry eliminated
1-hour incident report processing
The Challenge
The Crosstown Transit Constructors project is a joint venture of four Canadian and American construction firms, lead by Obayashi. Its goal is to complete the western contract for the Eglinton Crosstown Extension LRT for the city of Toronto, to expand the city’s subway system.
This extensive construction project is one with high health and safety requirements, including the undertaking of regular construction audits and adherence to stringent regulations.
Featuring close to 300 employees (including subcontractors), the Crosstown project uses over a dozen types of critical forms that field workers must fill out. Thus, according to Christina Lindstrom, the Crosstown project’s Health and Safety Manager, the communication of information is a key challenge.
“We began the old-fashioned way, with paper forms in the field, for everything from safety site checklists to surface engineering reports. But we knew there had to be a more efficient and effective way of communicating this data.”
The Solution
Through research and due diligence, the Crosstown project leads decided on mobile forms from ProntoForms to speed up business processes and increase productivity.
ProntoForms is a mobile form application and platform for smartphones and tablets that allows media rich data to be collected on the job site – no matter where it may be. Users fill out forms on mobile devices, capturing text, signatures, photos (with the ability to sketch on an image), bar/QR codes, GPS and time stamps, and more.
Users can also access key back-office data within forms (ex. parts or client information). Once complete, forms can be sent to a variety of destinations, including back-office systems such as Oracle or SAP and cloud services such as SharePoint, Dropbox and Google Sheets.
“We tested out ProntoForms and liked it right away. It was easy to see the value in mobilizing our forms in the field. We began our ProntoForms rollout with approximately 15 users on iPhones and iPads, with plans to expand use.”
The Benefits
Several of the ProntoForms features have proven to be invaluable to the data collection process, including offline functionality and photo capture.
“We use iPads in the field and underground, so the ability of the ProntoForms application to function without network connectivity is huge for us. Our field staff fill out mobile forms. Then, once connectivity is established, the forms are sent from the App’s outbox.”
“Previously, paper forms would eventually make their way back to me. I would then have to review them for errors and perform time-consuming data entry or scanning.”
“Before, the process could take up to five days. Now, forms are dispatched to all of management via ProntoForms and the whole process takes an hour.“
CHRISTINA LINDSTRM, HEALTH & SAFETY MANAGER, CROSSTOWN/OBAYASHI
“The success of the mobile form deployment has management looking at other processes in which ProntoForms can be deployed.
“In an industry where safeguarding employees and the job site is paramount, ProntoForms has greatly helped to streamline and speed up our health and safety data collection and reporting.”
picture_as_pdf
Download thiscase study
Business Goals
Meet health and safety requirements
Effectively communicate critical health and safety data
Accelerate incident report processing time
Outcomes & Results
Over 12 form types mobilized, and growing
Over 30 hrs/month of data entry eliminated
1-hour incident report processing
The Challenge
The Crosstown Transit Constructors project is a joint venture of four Canadian and American construction firms, lead by Obayashi. Its goal is to complete the western contract for the Eglinton Crosstown Extension LRT for the city of Toronto, to expand the city’s subway system.
This extensive construction project is one with high health and safety requirements, including the undertaking of regular construction audits and adherence to stringent regulations.
Featuring close to 300 employees (including subcontractors), the Crosstown project uses over a dozen types of critical forms that field workers must fill out. Thus, according to Christina Lindstrom, the Crosstown project’s Health and Safety Manager, the communication of information is a key challenge.
“We began the old-fashioned way, with paper forms in the field, for everything from safety site checklists to surface engineering reports. But we knew there had to be a more efficient and effective way of communicating this data.”
The Solution
Through research and due diligence, the Crosstown project leads decided on mobile forms from ProntoForms to speed up business processes and increase productivity.
ProntoForms is a mobile form application and platform for smartphones and tablets that allows media rich data to be collected on the job site – no matter where it may be. Users fill out forms on mobile devices, capturing text, signatures, photos (with the ability to sketch on an image), bar/QR codes, GPS and time stamps, and more.
Users can also access key back-office data within forms (ex. parts or client information). Once complete, forms can be sent to a variety of destinations, including back-office systems such as Oracle or SAP and cloud services such as SharePoint, Dropbox and Google Sheets.
“We tested out ProntoForms and liked it right away. It was easy to see the value in mobilizing our forms in the field. We began our ProntoForms rollout with approximately 15 users on iPhones and iPads, with plans to expand use.”
The Benefits
Several of the ProntoForms features have proven to be invaluable to the data collection process, including offline functionality and photo capture.
“We use iPads in the field and underground, so the ability of the ProntoForms application to function without network connectivity is huge for us. Our field staff fill out mobile forms. Then, once connectivity is established, the forms are sent from the App’s outbox.”
“Previously, paper forms would eventually make their way back to me. I would then have to review them for errors and perform time-consuming data entry or scanning.”
“Before, the process could take up to five days. Now, forms are dispatched to all of management via ProntoForms and the whole process takes an hour.“
CHRISTINA LINDSTRM, HEALTH & SAFETY MANAGER, CROSSTOWN/OBAYASHI
“The success of the mobile form deployment has management looking at other processes in which ProntoForms can be deployed.
“In an industry where safeguarding employees and the job site is paramount, ProntoForms has greatly helped to streamline and speed up our health and safety data collection and reporting.”
Johnson Controls empowers 7,000+ technicians
Find out how they fundamentally changed how they do business.
Watch Video
Global company reduces admin burden
See how a global company moved away from spreadsheets.
Read Story
FLNG facility realizes 332% ROI
Discover how this energy facility eliminated paper forms.
Read Story
VIEW ALL RESOURCES
Still have questions?
Book a 15-minute chat to learn how you can make TrueContext work for you.
First NameLast NameCompanyPhoneEmailI agree to the TrueContext Privacy Policy.I agree to receive information regarding TrueContext and its products, and any other marketing communications by email (optional).Are you human?
By submitting this form, you agree to our privacy policy.
LinkedIn
Facebook
YouTube
Capabilities
Low-Code App Platform
Multi-Language
Integrations
Professional Services
White Label
Field Service Management
Solutions
Enterprise
Installation
Maintenance & Repair
Inspections & Compliance
Environment, Health & Safety
Support
Knowledge Base
Product Documentation
Service Status
Contact support
Explore
Blog
University
Resource Library
Community
Company
About Us
Careers
Newsroom
Partnerships
Copyright © 2024 TrueContext Corporation.
Privacy Policy
Terms of Use
Patents & Trademarks
Accessibility

Please enter a review.

Password

this password ensures that you have the permission to update this platform.

Pushing the limits of ocean discovery for the world to see.
Claris
Platform
Claris PlatformClaris Platform
The unified tech-building platform taking everyday innovation to the next level.
Claris FileMaker
Build powerful custom apps with the industry-leading professional toolset.
Claris Connect
Seamlessly integrate and automate entire tech stacks and workflows.
Claris Studio
Build rich web experiences for internal and external users with our cloud-native toolset.
Upgrade to the latestUpgrade to the latest
- Take advantage of all Claris platform features to enhance your custom apps. Learn how
Resources
ResourcesResources
Instant access to global resources like tutorials, workshops, and training.
Support
Knowledge Base
Updates & Release Notes
Documentation
System Status
Contact Support
Learn & Build
Get Certified
Claris Blog
Engineering Blog
Get Training
Marketplace
Explore Community
Claris Community
Claris Engage 2024
Events
Partners
Claris PartnersClaris Partners
Tap into our worldwide network of 1,400+ partners and counting.
Find a Partner
Connect with a Claris Partner to build and deploy your solution.
Ask an Expert
Need help, guidance, or advice on Claris? Ask a Claris expert.
Become a Partner
Join the Claris Partner program and expand your business.
Solutions
"The impact that FileMaker has had on our business has been invaluable."See Claris in action
Custom Claris software doubles this tyre retailer's sales.
Customer Stories
See how the Claris platform transformed these businesses, schools, and organizations.
Use Cases
Redefine the way you work and what is possible for your organization with Claris.
Claris for:
K-12 Education
IT Pros
Low-code Development
Pricing
Search
Upgrade
Free Trial
CUSTOMER STORIES November 30, 2021 OceanX Pushing the limits of ocean discovery for the world to see.
Industry Nonprofit
Solution The Claris platform brings together information from various relational databases and other solutions. Platform acts as the central hub of data for day-to-day operations.
Benefits OceanX worked with Claris Partner, Kyo Logic, to create a custom application that keeps the ship connected with the team on shore and synchronizes data in near real time.
To view this video please enable JavaScript, and consider upgrading to a web browser that 				supports HTML5 video
From tagging an elusive deep-sea shark in the Bahamas, to capturing the first live images of a 60-foot squid off the coast of Japan, OceanX uncovers never-been-seen wonders hiding deep within the ocean. A nonprofit organization with a mission to “explore the ocean and bring it back to the world,” OceanX conducts research onboard its impressive vessel, OceanXplorer, and also creates audiovisual and photographic content to educate the world about the oceans and inspire change.How does this massive operation, with many moving parts, keep everyone — from ship to shore — current and connected, even while at sea in remote locations? They rely on Claris FileMaker.Unforgiving environment, but beautiful outcomes.Talk to employees at OceanX and the passion for bringing together science, technology, and the organization’s mission-driven approach come through loud and clear. Vincent Pieribone, vice chairman with OceanX, is animated about the group’s desire to drive positive change, while navigating the immense power of the ocean waters.“The ocean can be an unforgiving environment to work in, as we’re navigating pressure, salt, weather, kinetic energy, animals, and many other factors,” he describes. “We sail with major equipment, such as cameras and sonar systems, that don’t typically transmit Bluetooth or Wi-Fi, creating a very silent world. When you’re in the open ocean, it’s clear that nature is in charge.”Sink or swim with off-the-shelf solutions.OceanX is a unique organization, with intense operations taking place both on a vessel and on shore — finding its software requirements to be just as unique. To better manage information and support extensive logistics, the organization first tried several large-scale enterprise solutions, but found them cumbersome and costly, particularly around system integration and custom applications.“When I joined OceanX, there were a bunch of high-end, cloud-based systems that people had tinkered with, gotten frustrated, and put down,” Vincent shares. “I said, ‘Let me introduce you to the platform I’ve been using for years,’ first using FileMaker in an academic setting a decade earlier ago and continuing to build on the platform ever since. Then we were off and running, initially building a FileMaker database to capture information from our crew, scientists, and researchers about features for our new vessel.”The logical choice to further buoy development.OceanX was ready to take its existing application to the next level, connecting to multiple relational databases, and enabling the application to live both on the ship and on the shore to support full operations. For development support, the organization turned to Claris Platinum Partner, Kyo Logic, after connecting at a Claris FileMaker developer group at Yale, where Vincent is also a professor of Cellular and Molecular Physiology and Neuroscience at Yale School of Medicine.“Clients frequently have documents living in multiple places across multiple processes and want to pull them all together, and that’s where we step in,” shares John Mathewson, president of Kyo Logic and a Claris Partner. “Because Claris FileMaker is at the very high end of the low-code experience, it sits right in the sweet spot, allowing us to create digital solutions rapidly but with an extremely high level of power.”No satellite at sea? FileMaker to the rescue.The organization’s scientific research, media production, and exploration vessel, OceanXplorer, is often located far out in the open sea and far from reliable satellite communication. When connecting to the organization’s central server isn’t an option, OceanX utilizes the full FileMaker application to run on premise, then automatically synchronizes once back within a reliable connection — a true superpower that’s not possible when solely using a SaaS solution.This coordination ensures all personnel are working off the latest information, which can change rapidly based on the realities of the organization’s research expeditions, such as unpredictable environmental conditions. “The challenge was how to synchronize an entire ship with the shore to keep everyone on the same page and working with the same set of data,” explains Vincent.At sync on shore and at sea.Kyo Logic built a synchronizing application to enable teams in both locations to communicate and connect in near real time, regardless of where the ship is located, utilizing the Claris FileMaker REST API. Today, the application syncs approximately every 10 minutes, all day long — built entirely within FileMaker, without any other external tools.“FileMaker is an exceptionally good low-code tool and is one of the best-kept secrets in the universe,” John adds. “The people who know it, absolutely love it. And part of what we like about our job is being able to share information about the platform so more people can use low code and appreciate its benefits.”A central hub for daily activity.OceanX often has several hundred people coming on and off its ship, from divers and scientists to journalists from National Geographic and BBC. The Claris platform brings together information from various relational databases and other solutions, with FileMaker acting as the central hub for information for day-to-day operations.“That’s the beauty of FileMaker — we had an idea and put it into action,” shares Vincent. “We continue to incorporate information from other systems, such as our scuba diving logs, making FileMaker a scalable application that continues to grow.”Dive in and discover the possibilities.Kyo Logic calls its work with OceanX fulfilling and powerful, honored to collaborate with an organization doing so much good in the world. And this Claris Partner wants other businesses and IT teams to know just how rewarding it is to embark on their own FileMaker journeys.“Just start to work with Claris FileMaker and you’ll quickly realize what you can do with it” shares John. “You can start small on your own, and the application you’re building soon becomes a collaborative project that grows and evolves. FileMaker is truly one of the most user-friendly, yet sophisticated, software platforms out there.”
Home
⟩
Customer Stories
⟩
Pushing the limits of ocean discovery for the world to see
Platform
Claris Platform
Claris FileMaker
Claris Connect
Claris Studio
Cloud hosting
Support
Knowledge Base(opens in a new window)
Updates & Release Notes
Documentation
System Status(opens in a new window)
Contact Support(opens in a new window)
Learn & Build
Get Certified
Claris Blog
Engineering Blog(opens in a new window)
Get Training(opens in a new window)
Marketplace(opens in a new window)
All Resources
Partners
Overview
Find a Partner
Ask an Expert
Become a Partner
Partner Community(opens in a new window)
Solutions
Customer Stories
Use Cases
K-12 Education
IT Pros
Low-code Development
Community
Claris Community(opens in a new window)
Claris Engage 2024
Events
Company
About Us
Career Opportunities(opens in a new window)
Resellers
Contact Us
Free Trial
Pricing
Follow us on Linkedin
Follow us on Twitter
%GFOOT-YOUTUBE-SECRET-TEXT
Copyright © 2024, Claris International Inc.
Terms of Use
Legal
Privacy Policy
Piracy
Security
ENChoose Your Country or Region

Please enter a review.

Password

this password ensures that you have the permission to update this platform.

Compassionate healthcare for Eswatini's underserved, with Claris at the core.
Claris
Platform
Claris PlatformClaris Platform
The unified tech-building platform taking everyday innovation to the next level.
Claris FileMaker
Build powerful custom apps with the industry-leading professional toolset.
Claris Connect
Seamlessly integrate and automate entire tech stacks and workflows.
Claris Studio
Build rich web experiences for internal and external users with our cloud-native toolset.
Upgrade to the latestUpgrade to the latest
- Take advantage of all Claris platform features to enhance your custom apps. Learn how
Resources
ResourcesResources
Instant access to global resources like tutorials, workshops, and training.
Support
Knowledge Base
Updates & Release Notes
Documentation
System Status
Contact Support
Learn & Build
Get Certified
Claris Blog
Engineering Blog
Get Training
Marketplace
Explore Community
Claris Community
Claris Engage 2024
Events
Partners
Claris PartnersClaris Partners
Tap into our worldwide network of 1,400+ partners and counting.
Find a Partner
Connect with a Claris Partner to build and deploy your solution.
Ask an Expert
Need help, guidance, or advice on Claris? Ask a Claris expert.
Become a Partner
Join the Claris Partner program and expand your business.
Solutions
"The impact that FileMaker has had on our business has been invaluable."See Claris in action
Custom Claris software doubles this tyre retailer's sales.
Customer Stories
See how the Claris platform transformed these businesses, schools, and organizations.
Use Cases
Redefine the way you work and what is possible for your organization with Claris.
Claris for:
K-12 Education
IT Pros
Low-code Development
Pricing
Search
Upgrade
Free Trial
CUSTOMER STORIES December 7, 2021 The Luke Commission Compassionate healthcare for Eswatini's underserved, with Claris at the core.
Industry Healthcare
Solution The Luke Commission team used the Claris platform to integrate its various systems, break down departmental silos, and improve worksite and field operations.
Benefits Streamlining its operational ecosystem allows the organization to remain agile and create solutions that facilitate inventory management, transportation logistics, and other business practices, ultimately giving the healthcare team more time to focus on patients and saving lives.
To view this video please enable JavaScript, and consider upgrading to a web browser that 				supports HTML5 video
There was a time when Eswatini, a country of 1.3 million people in southern Africa, was on the verge of extinction, struggling to reverse the rate of new HIV infections decimating its population. Thankfully, Harry and Echo VanderWal had a vision. In 2005, the couple set out to bring mobile healthcare services to the country’s most isolated and underserved communities, integrating care and treatment for HIV/AIDS into a comprehensive healthcare platform. Today, Eswatini is one of the first nations in the world to achieve epidemic control of HIV/AIDS, and The Luke Commission team works 24/7 to sustain these gains, even as it takes on new challenges, such as COVID-19 care and treatment. Discover where the nonprofit organization is today and how its team of more than 600 people, a dedicated hospital, extensive on-the-ground mobile reach, and a new oxygen production plant continue to evolve and save lives—all with the support of the Claris platform.
Leading with love.With 70 percent of Eswatini’s residents located in rural communities, many people can’t afford or find transport to urban healthcare facilities. When Harry VanderWal, a medical doctor, and his wife, Echo, a physician assistant, arrived in the country, they saw an opportunity to make a difference—bringing comprehensive healthcare to those in Eswatini’s outermost regions. Thus, The Luke Commission was founded, a non-profit organization established in 2005.“My husband and I arrived in Eswatini at the height at the HIV pandemic,” shares Echo VanderWal, founder of The Luke Commission. “We were taken from the airport into a rural community and saw lives all around us being lost. From there, we never left. Our goal was to end the isolation of underserved communities and provide quality healthcare by delivering services with compassion and love for all.”Reaching every single patient.The Luke Commission started by providing free healthcare for children and adults, traveling to school grounds and other locations to prioritize HIV prevention and deliver preventative care, such as eye exams and medical checkups. The organization quickly gained steam, growing from a team of eight to more than 600 staff across 38 departments.Since the organization’s inception, the focus has been on caring for every single patient—no matter the cost, time, or energy. To support its mission, The Luke Commission required an innovation platform to create new ways of working to better serve others. The team found all that and more with the Claris platform.“Never leaving anyone behind is a bold ambition, requiring us to unlock as much of our staff’s potential as possible. By easing the administrative burden and leaning on automation, Claris allows us to step into the unknown and discover new and better approaches to quality healthcare,” adds Sam Riggleman, systems engineer with The Luke Commission.
Running operations with Claris as the hub.One of the biggest challenges The Luke Commission faced was its siloed systems, with various departments relying on different software and applications. The organization created an operational ecosystem with Claris as the hub, developing Claris FileMaker solutions to help facilitate all core business practices, such as:Electronic medical recordkeeping for 116,000 patient visits per year, including the use of mobile-friendly facial recognition and fingerprint matching for patient records.COVID vaccinations: Developing a national vaccination workflow with Eswatini’s Ministry of Health to coordinate registrations, scan vaccine cards, track dosages, and communicate with distribution sites when vaccines are ready.Fleet management: Logging fuel transactions in mobile app with sensors to track real-time fuel levels and maintenance needs.Warehouse inventory management: Coordinating stock movements for 10,000 unique items from receipt, transfer, requests, and restock, including a daily inventory restock event dashboard.Patient follow-up: Tracking medications dispensed between visits and calculating patient adherence to physician instructions.As the team has grown in numbers and capacity, the Claris platform helps ensure everyone knows where they need to be—a foundational move to prioritize what needs to be done in a single day and to drive staff accountability. And the solution continues to evolve.“If there’s a digital tool that allow us to innovate and meet existing needs by putting applications in the hands of our entire team, that’s an investment we want to make,” Sam continues. “I don’t know many development platforms that allow you to make changes in real time, while healthcare providers focus on treating patients in tandem. People ask what version of Claris we’re on and I smile and say, ‘Version: November 30 at 4:05 p.m.’ because we are editing many of our applications live every single day.”Giving life-saving breath to patients.During the second wave of the COVID-19 outbreak, Eswatini, as a country, faced a devastating crisis—running out of oxygen needed to treat infected patients. With uncertainty about delivery and cylinder quantity to meet oxygen supply demands, The Luke Commission was up against a wall, facing the instability of one its hospital’s most critical patient resources.The organization resolved the critical challenge by building its own oxygen production plant. When the third wave of the pandemic hit, The Luke Commission was prepared with its own oxygen supply, eliminating reliance on other African countries to deliver oxygen cylinders.“The second wave of COVID-19 was one of the most devastating things I’ve witnessed in my life. But our team turned heartbreak into action. As a result of having direct access to critical oxygen resources, we were able to care for three times as many patients in phase three as we were during phase two. Our healthcare team managed more critically ill patients at one time and delivered an improved rapid response,” Echo shares.
Treating every patient as family.Residents of Eswatini who receive care from The Luke Commission are treated like family members under the organization’s guiding philosophy. This principle influences every patient interaction, with Claris technology working behind the scenes to support a constant model of innovation.“What I’ve seen in the COVID ward, it changes you as a developer,” adds Sam. “The ability for our team to step into these roles, to see a fraction of what our healthcare workers have seen, you don’t leave the same way as you entered. It fuels the compassion that drives our technology decisions. We lean on Claris to solve problems and aim to be just a little bit better for the next patient in line.”Echo concludes, “The Claris platform allows us to fulfill our calling.”To support The Luke Commission and learn more about its patient-centered initiatives, please visit the organization’s website.Discover the innovative power of our low-code development platform.Ready to digitally transform your organization? Find out what low-code software offers and the unique solutions you can create with the Claris platform. Start today by downloading the 101 to low code ebook.Need guidance from someone who knows the Claris platform inside and out? Get help from a Claris Partner who can offer consultation or build a custom application that’s tailor-made for your organization. Find a partner near you.
Home
⟩
Customer Stories
⟩
Compassionate healthcare for Eswatini's underserved, with Claris at the core
Platform
Claris Platform
Claris FileMaker
Claris Connect
Claris Studio
Cloud hosting
Support
Knowledge Base(opens in a new window)
Updates & Release Notes
Documentation
System Status(opens in a new window)
Contact Support(opens in a new window)
Learn & Build
Get Certified
Claris Blog
Engineering Blog(opens in a new window)
Get Training(opens in a new window)
Marketplace(opens in a new window)
All Resources
Partners
Overview
Find a Partner
Ask an Expert
Become a Partner
Partner Community(opens in a new window)
Solutions
Customer Stories
Use Cases
K-12 Education
IT Pros
Low-code Development
Community
Claris Community(opens in a new window)
Claris Engage 2024
Events
Company
About Us
Career Opportunities(opens in a new window)
Resellers
Contact Us
Free Trial
Pricing
Follow us on Linkedin
Follow us on Twitter
%GFOOT-YOUTUBE-SECRET-TEXT
Copyright © 2024, Claris International Inc.
Terms of Use
Legal
Privacy Policy
Piracy
Security
ENChoose Your Country or Region

Please enter a review.

Password

this password ensures that you have the permission to update this platform.

Research Data

Citizen Developer @ Codes - 836 case studies

Please feel free to email us on info@amitpuri.com